Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katelyn Smith

Crossville,AL

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities, and will succeed to the best of my ability.

Overview

5
5
years of professional experience

Work History

School Secretary

Geraldine High School
05.2021 - Current
  • Processed student registrations and withdrawals.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
  • Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
  • Supported budget management processes by tracking expenses, identifying cost-saving measures, and assisting with annual reporting requirements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Filling out forms and entering all information in school system.

Customer Service Representative

Colormasters, LLC
09.2019 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Scheduled multiple zoom meetings with customers to make sure their needs were met for their orders.

Education

High School Diploma -

Geraldine High School
Geraldine, AL
05.2014

Skills

  • Invoice Processing
  • Payment Scheduling
  • Quickbooks
  • Purchase Order Management
  • Confidentiality handling
  • Bookkeeping
  • Payment Processing
  • Microsoft Office
  • Time Management
  • Data Entry and 10-Key
  • Vendor invoice processing

References

  • Evelyn Thompson - Colormasters, LLC - (256) 302-2426
  • Kelly Armstrong - Colormasters, LLC - (256) 738-0752
  • Will Camper - 3C Transportation & Rentals, LLC - (256) 572-2938


Timeline

School Secretary

Geraldine High School
05.2021 - Current

Customer Service Representative

Colormasters, LLC
09.2019 - 05.2021

High School Diploma -

Geraldine High School

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Katelyn Smith