Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Smith

Creedmoor,NC

Summary

Dynamic Senior Clinical Administrative Coordinator with a proven record showcasing expertise in home health and impactful communication. Excelled in leading training initiatives, mastering error analysis, and fostering team leadership. Demonstrated commitment to continuous learning by developing and executing programs that significantly enhances team efficiency and service excellence.

Overview

13
13
years of professional experience

Work History

Senior Clinical Administrative Coordinator

Optum - Home & Community Care
09.2022 - Current
  • Provide subject matter guidance in home health to team members.
  • Serve as a key resource for correcting errors and providing guidance.
  • Conduct shadowing classes to educate Care Coordinators about Central Support functions.
  • Support the DSNP report completion.
  • Led onboarding processes to ensure smooth integration of new hires in the HH department.
  • Work closely with subject matter experts to master effective training techniques, and created and successfully completed the Train the Trainers program.
  • Manage multi-tasking demands, navigating home health portals, faxes, and incoming calls.
  • Educate providers for clear understanding of Home Health processes, including adding authorizations over portal/fax.
  • Led internal training initiatives to inform team about revised methods.
  • Review data to identify inaccuracies.
  • BuilD and maintained connections with providers, clients, and care management staff per guidelines.
  • Attach necessary documents including medical records to member files.

Central Support Operations Coordinator II

Optum - Home & Community Care
05.2021 - 09.2022
  • Act as a Home Health Subject Matter Expert for other team members
  • Train new hires as they come into HH department
  • Multi-task between Home Health portals, faxes, and inbound call requests
  • Educate providers to ensure they have a clear understanding of Home Health processes (including adding authorizations over the portal/fax, what types of request need to be submitted, and types of documents we need for processing each type of auth request)
  • Hold training classes within the department to further educate team members on new processes
  • Data review for inaccuracies and inconsistencies
  • Establish relationships and communicate, when appropriate, to providers, clients and/or Optum - Home & Community Care field/care management staff as defined by departmental policy and process
  • Complete administrative documentation for member records including attaching documents (i.e
  • Medical records)

Central Support Operations Coordinator/Preceptor

Optum - Home & Community Care
08.2020 - 05.2021
  • Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards
  • Process inbound and outbound data and communication (i.e
  • Faxes, emails and electronic communication) according to productivity and quality standards
  • Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers
  • Act as a preceptor and mentor to new colleagues during the initial training period
  • Provide support to peers for operational and procedural questions and/or concerns
  • Enter the required data into the Home and Community Care database accurately and in a timely manner
  • Complete administrative documentation for member records including attaching documents (i.e
  • Medical records)
  • Assist in a smooth coordination of members care between health providers and the health plan
  • Triage inbound calls manage member inquiries/requests, and resolve or escalates to appropriate Home and Community Care or health plan personnel
  • Follow chain of command as appropriate when reporting issues or concerns
  • Attend Home and Community Care meetings as requested
  • Adhere to organizational, departmental, compliance and regulatory policies and procedures
  • Promote a positive attitude and work environment
  • Perform other duties and responsibilities as required, assigned, or requested

Data Entry/Order Entry Operator

Labcorp (Laboratory Corporation of America)
11.2018 - 08.2020
  • Operates various data entry terminals and automated data entry systems
  • Record and verify billing/accounts receivable information
  • Process customer demographic data, laboratory identification data, and results for computer processing
  • Follows standard sequences and coding in entering and keying data; verify, edit, and correct data as needed
  • Identify errors / discrepancies and route to appropriate personnel
  • Handle special accounts from certain clients

Document Scanning Specialist and Data Entry Operator

Scaleworks
07.2012 - 11.2018
  • Review and enter client information into electronic form using QuickScan Pro Scanning Software
  • Sort documents sent in by client into various classifications (paying close attention to detail and fine prints) and prepare them for scanning
  • Scan all documents within the specific time frame given to client
  • Maintain a high level of confidentiality while communicating with other clients and employees
  • Maintain logs of activities and completed work using Microsoft Excel
  • Train all new employees for UNC TEACCH Program
  • Compile, sort, and verify the accuracy of data before it is entered
  • Organize special request documents apart from standard
  • Enter data into database and compare with source documents (Remote – from home)
  • Communicate daily and report any errors to supervisor
  • Store completed documents in appropriate locations
  • Work as a team as well as individually to meet company guidelines
  • Back-up to mail in operator
  • Receive all incoming mail
  • Repack and return all user documents
  • Train all new employees
  • Maintain scanning equipment by replacing rollers and cleaning lens often

Education

AAS - Medical Office Administration

Vance Granville Community College
01.2017

Skills

  • Subject Matter Expert
  • Team Leadership
  • Quick Learner in Diverse Situations
  • Service Excellence
  • Error Analysis
  • Effective Time Management
  • Team Trainer
  • Commitment To Continuous Learning
  • Analytical Decision-Making
  • Reliable Trustworthiness
  • Impactful Communication

Timeline

Senior Clinical Administrative Coordinator

Optum - Home & Community Care
09.2022 - Current

Central Support Operations Coordinator II

Optum - Home & Community Care
05.2021 - 09.2022

Central Support Operations Coordinator/Preceptor

Optum - Home & Community Care
08.2020 - 05.2021

Data Entry/Order Entry Operator

Labcorp (Laboratory Corporation of America)
11.2018 - 08.2020

Document Scanning Specialist and Data Entry Operator

Scaleworks
07.2012 - 11.2018

AAS - Medical Office Administration

Vance Granville Community College

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Katelyn Smith