Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katelyn Smith

Bowling Green

Summary

Dynamic District Manager with extensive experience at Starbucks, excelling in strategic planning and team development. Proven track record of enhancing operational efficiency and boosting employee morale, leading to consistent revenue growth. Skilled in data analytics and interpersonal communication, fostering a culture of collaboration and continuous improvement across multiple locations.

Overview

19
19
years of professional experience

Work History

District Manager

Starbucks
02.2021 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Leading a team of 11 store managers through goal setting, developing organizational capability and modeling, developing strategic plans, managing execution and accountability in achieving results, providing coaching and feedback while building an effective team
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.

Interim Regional Director

Starbucks
08.2024 - 10.2024
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Motivated leaders through effective communication, recognition programs that aligned with company and regional objectives.
  • Analyzed job performance against team and company goals, providing feedback and structure to motivate leaders.
  • Served as a mentor to leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.

District Manager TLA

Starbucks
09.2019 - 02.2021
  • Fostered an environment of open communication between Store manager teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying opportunities and creating strategic plans to close gaps.
  • Executed comprehensive development programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Store Manager and Trainer

Starbucks
09.2013 - 11.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Store Manager

Starbucks
08.2012 - 09.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new partners on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Shift Supervisor

Starbucks
07.2006 - 08.2012
  • Trained new partners and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

No Degree - Broadcast Journalism

Owens Community College
Toledo, OH

General

Bowling Green High School
Bowling Green, OH
05-2006

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Operations management
  • Team development
  • Multi-unit management
  • Action plans
  • Decision-making
  • Team building practices
  • Interpersonal communication
  • Data analytics

Accomplishments


STARBUCKS CHANGE CHAMPION CERTIFICATION 2023, 2024

DISTRICT MANAGER OF THE QUARTER

2022, 2023-both in Q2 and Q4

DM ROOKIE OF THE YEAR 2021

COACHING FOR PERFORMANCE AND DEVELOPMENT COURSE

2021

OHIO LEVEL 2 FOOD SAFETY CERTIFICATION

2012-CURRENT

STORE MANAGER OF THE QUARTER

2017 AND 2018

BRAVO AWARD FOR 96% AND 0 CRITICALS ON QASA

2015


Timeline

Interim Regional Director

Starbucks
08.2024 - 10.2024

District Manager

Starbucks
02.2021 - Current

District Manager TLA

Starbucks
09.2019 - 02.2021

Store Manager and Trainer

Starbucks
09.2013 - 11.2020

Assistant Store Manager

Starbucks
08.2012 - 09.2013

Shift Supervisor

Starbucks
07.2006 - 08.2012

No Degree - Broadcast Journalism

Owens Community College

General

Bowling Green High School

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