Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katelyn Sneddon

Cottonwood Heights,UT

Summary

Detail-oriented and customer-focused professional with extensive experience in customer service, data entry, and administrative support. Skilled in managing high call volumes, resolving customer inquiries efficiently, and accurately maintaining records. Proficient in Microsoft Office and EMR systems, with a strong ability to multitask in fast-paced environments. Committed to delivering exceptional service and supporting team success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

SEPA Pain & Spine
05.2022 - Current
  • Manage high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Work effectively in fast-paced environments, managing communications between patients' and doctors.
  • Execute precise data entry and documentation of patient records, appointment schedules, payment records, and related information.
  • Enhance patient satisfaction by streamlining appointment scheduling processes and reducing wait times.
  • Request and handle authorizations for patient procedures, imaging and medications.
  • Process and verify patient insurance information using a wide range of health insurance applications.
  • Oversaw payment transactions, maintaining precision in collection and processing.
  • Collaborated with clinical staff to ensure seamless patient care and efficient office operations

Treatment Coordinator

Bucks County Orthodontics
08.2019 - 05.2022
  • Created treatment contracts and guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Conducted new patient consultations and collaborated with the orthodontist to present treatment plans and answer patient questions.
  • Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
  • Implemented efficient systems for tracking patient progress throughout the course of treatment.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for orthodontist to view and evaluate.
  • Maintained accurate patient records and provided ongoing support throughout the patient treatment journey.
  • Explained dental insurance benefits and coverage in detail to help patients understand their options.

Office Manager

Heaven Spa
10.2014 - 08.2019
  • Managed employee schedules and tracked hours to ensure proper shift coverage and workflow.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw payroll processing, including timesheet verification and submission for timely and accurate compensation.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Led spa tours for new members to familiarize guests with accomodations and services provided.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.

Education

Upper Moreland High School
Willow Grove, PA

Skills

  • Customer Service
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Microsoft Office Suite
  • Call Center Experience
  • Payment Processing
  • EMR Systems
  • Medical and Dental Insurance

Certification

  • CPC - Certified Professional Coder (In progress)

Timeline

Customer Service Representative

SEPA Pain & Spine
05.2022 - Current

Treatment Coordinator

Bucks County Orthodontics
08.2019 - 05.2022

Office Manager

Heaven Spa
10.2014 - 08.2019

Upper Moreland High School

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Katelyn Sneddon