Katelyn Soto
Porter,TX
Summary
Experienced Office Manager and administration professional with 10 plus years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
Office Manager/Accountant
Delta Moving Systems/Hercules Movers and Packers
Houston , TX
05.2015 - Current
- Developed and implemented office policies and procedures.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
Server/Certified Trainer/Togo Specialist
Olive Garden, Darden Restaurants
Houston , TX
04.2010 - 04.2016
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Leasing Consultant
Huntington Village Cambridge Crossing
Houston , TX
02.2009 - 11.2010
- Presented apartments and townhomes to prospective clients in a persuasive manner.
- Assisted landlord in discovering suitable tenants.
- Promoted unoccupied apartments and townhomes through various media and advertising techniques.
- Evaluated clients' requirements and financial prosperity to make personalized presentations.
- Provided accurate information on the different features of the property.
- Validated application information and references.
- Negotiated leasing terms and complete agreements.
- Ensured proper maintenance and inspect properties periodically.
- Answered inquiries about availability and pricing.
- Maintained accurate records of prospective renters, applications and leases.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Quoting Clerk/ Receptionist
Texas Gulf Supply
Houston, TX
01.2008 - 02.2009
- Supported office clerical functions using word processing and other software, email and office machines.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
Accounts Payable Clerk
Weatherford International
Houston , TX
07.2008 - 10.2008
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Assisted with month-end closing activities as needed.
- Monitored accounts receivable aging reports to ensure timely payments.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Ensured proper authorization for all purchases made by the organization.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Education
Dental Assistant (Certificate) -
C&C Dental, ATS Dental Assisting School
SugarLand, TX04.2014
Skills
- Data Entry
- Customer Service
- Workforce Management
- Office Management
- Operations Management
- Billing
- Administrative Support
- Employee Supervision
- Bookkeeping
- Account Reconciliation
- Business Administration
- Scheduling
- Travel Coordination
- Financial Reporting
- Organizational Skills
- Human Resources
- Payroll and Budgeting
Work Summary
- Vast organizational skills
- Excellent interpersonal skills
- Great customer service skills
- Excellent verbal and written communication skills
- Ability to multitask while focusing on the main objective
- Meets goals efficiently
- Fast learner
- Dependable
- Works great with others
References
References available upon request.
Timeline
Office Manager/Accountant
Delta Moving Systems/Hercules Movers and Packers
05.2015 - Current
Server/Certified Trainer/Togo Specialist
Olive Garden, Darden Restaurants
04.2010 - 04.2016
Leasing Consultant
Huntington Village Cambridge Crossing
02.2009 - 11.2010
Accounts Payable Clerk
Weatherford International
07.2008 - 10.2008
Quoting Clerk/ Receptionist
Texas Gulf Supply
01.2008 - 02.2009
Dental Assistant (Certificate) -
C&C Dental, ATS Dental Assisting School
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