KATELYN SPOTTEN
West Jordan,UT
Summary
Case management and project coordination with a background in customer support, task tracking, and document review. Uses Salesforce, Workfront, Excel, Tableau, and Google Sheets to manage cases, prioritize work, and support timely resolution. Brings strong communication, critical thinking, and attention to detail to client-facing and operational roles.
Overview
6
6
years of professional experience
Work History
Project Manager - Damage Relations (Current Role)
Sunrun Solar
02.2025 - Current
- Manage projects from start to finish, coordinating with internal teams and external partners.
- Maintained clear communication with stakeholders to keep projects on track.
- Identified and resolved issues, ensuring adherence to timelines and enhancing client satisfaction.
- Ensure repairs meet scope of work and quality standards.
- Review and verify repair documentation for accuracy and completeness.
- Assisted in workload distribution to facilitate timely project completion.
- Enhanced team efficiency by providing operational support and coverage.
Regional Case Manager
Sunrun Solar
01.2021 - Current
- Resolved cases promptly while achieving high customer satisfaction ratings.
- Managed client scheduling and tracked case progress to ensure timely resolution.
- Handled multiple cases simultaneously while maintaining organization and meeting deadlines.
- Utilized Salesforce and Workfront to systematically organize and update records.
Neuropsychologist Internship
Dr. James Loong
Highland, UT
06.2023 - 04.2025
- Reviewed and summarized medical records for forensic legal cases to inform evaluations.
- Analyze medical information to support case evaluations.
- Managed medical records for forensic legal cases, ensuring accuracy and compliance.
- Transcribed recorded client interviews, facilitating accurate legal documentation.
- Maintain accuracy and confidentiality when handling sensitive medical and client information
Education
Diploma -
PENINSULA HIGH SCHOOL
Gig Harbor, WA01-2020
Associates of Arts -
TACOMA COMMUNITY COLLEGE
Tacoma, WA01-2020
Associate of Science - Applied Psychology
UTAH VALLEY UNIVERSITY
Orem, UT04-2024
Bachelors of Science - Psychology
UTAH VALLEY UNIVERSITY
Orem, UT04-2024
Skills
- Project management
- Time management
- Problem solving
- Customer support
- Team collaboration
- Communication skills
- Active listening
- Critical thinking
Timeline
Project Manager - Damage Relations (Current Role)
Sunrun Solar
02.2025 - Current
Neuropsychologist Internship
Dr. James Loong
06.2023 - 04.2025
Regional Case Manager
Sunrun Solar
01.2021 - Current
Diploma -
PENINSULA HIGH SCHOOL
Associates of Arts -
TACOMA COMMUNITY COLLEGE
Associate of Science - Applied Psychology
UTAH VALLEY UNIVERSITY
Bachelors of Science - Psychology
UTAH VALLEY UNIVERSITY