Katelyn Stapler
Houma,LA
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
9
9
years of professional experience
Work History
Store Leader
Maurices
04.2020 - Current
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Educated and trained staff o to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
Watch Specialist
Dillards Department Store
09.2018 - 01.2020
- Boosted sales revenue by offering tailored promotions to clients, effectively upselling high-end timepieces.
- Assisted customers in selecting the perfect timepiece through detailed explanations of each watch''s features.
- Achieved high levels of customer satisfaction through attentive service and prompt resolution of any concerns or inquiries.
- Completed basic watch adjustments and replaced bands.
Assistant Store Manager
Maurices
03.2017 - 07.2018
- Supervised and evaluated staff of 10-15 to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Bustles And Bows Bridal
06.2015 - 01.2017
- Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Engaged directly with customers to offer assistance and resolve complaints.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
Education
Post-Baccalaureate Certificate - Project Management
Louisiana State University And A&M College
Baton Rouge, LA08.2021
Bachelor of Integrated Studies - Humanities And Business Administration
Nicholls State University
Thibodaux, LA05.2015
Skills
- Store operations
- Team Leadership
- Employee Coaching
- Profit management
- Merchandising and Display
- Problem-Solving
- Sales Analysis
- Inventory Control
- Decision-Making
- Product Knowledge
Timeline
Store Leader
Maurices
04.2020 - Current
Watch Specialist
Dillards Department Store
09.2018 - 01.2020
Assistant Store Manager
Maurices
03.2017 - 07.2018
Assistant Manager
Bustles And Bows Bridal
06.2015 - 01.2017
Post-Baccalaureate Certificate - Project Management
Louisiana State University And A&M College
Bachelor of Integrated Studies - Humanities And Business Administration
Nicholls State University
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