Katelyn Stutts
Charleston,SC
Summary
Experienced with insurance claims management and policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow. Knowledge of customer service and problem-solving techniques to effectively address policyholder concerns.
Overview
8
8
years of professional experience
Work History
Patient & Insurance Coordinator
Ashley River Comprehensive Family Dentistry
10.2024 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Office Manager
Kiawah Village Dentistry
01.2021 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Patient Coordinator
Rivers & Tanner Family Dentistry
05.2018 - 12.2020
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient Coordinator
Charleston Oral and Maxillofacial Surgery
01.2020 - 03.2020
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Dental Assistant/ Patient Coordinator
Trident General Dentistry
04.2017 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Sterilized rooms and prepped equipment and instruments for 16 procedures daily.
Education
High School -
West Ashley High School
Charleston, SC06.2014
Some College (No Degree) - Associate Of Science
Trident Technical College
Charleston, SCDental Assisting Chairside and Dental Front Office Administration
Palmetto School of Career Development
Charleston08.2016
Skills
- Insurance processes
- Insurance claims processing
- Insurance verification
- Customer service and assistance
- Claims processing
- Accounts receivable
- Dental insurance experience
- Insurance coverage verification
- Attention to detail
- Organizing and prioritizing work
Timeline
Patient & Insurance Coordinator
Ashley River Comprehensive Family Dentistry
10.2024 - Current
Office Manager
Kiawah Village Dentistry
01.2021 - 10.2024
Patient Coordinator
Charleston Oral and Maxillofacial Surgery
01.2020 - 03.2020
Patient Coordinator
Rivers & Tanner Family Dentistry
05.2018 - 12.2020
Dental Assistant/ Patient Coordinator
Trident General Dentistry
04.2017 - 04.2018
High School -
West Ashley High School
Some College (No Degree) - Associate Of Science
Trident Technical College
Dental Assisting Chairside and Dental Front Office Administration
Palmetto School of Career Development
Similar Profiles
Lauren TreleaseLauren Trelease
Dental Assistant at Family Comprehensive & Cosmetic DentistryDental Assistant at Family Comprehensive & Cosmetic Dentistry
CHRISTINE PARKERCHRISTINE PARKER
Dental Assistant at Family Comprehensive and Cosmetic DentistryDental Assistant at Family Comprehensive and Cosmetic Dentistry
Nakayla LacombNakayla Lacomb
Registered Dental Assistant at Comprehensive Family DentistryRegistered Dental Assistant at Comprehensive Family Dentistry
Jack TaitJack Tait
Reactor Refueling Operations at Fluor Marine PropulsionReactor Refueling Operations at Fluor Marine Propulsion
Lamesha O. McKelveyLamesha O. McKelvey
Senior AP Accountant at College of Charleston Controllers OfficeSenior AP Accountant at College of Charleston Controllers Office