Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katelyn Tamez

Edinburg,TX

Summary

Results-driven Customer Solutions Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and communication technologies. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Customer Solutions Specialist

Spectrum
Pharr, Texas
01.2024 - Current
  • Documented customer interactions in the ticketing system for tracking purposes.
  • Provided training and support to new staff on service protocols.
  • Resolved customer complaints in a timely manner, ensuring customer satisfaction.
  • Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
  • Provided guidance and assistance during peak periods when call volumes were high.
  • Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
  • Provided technical support to customers via phone, email, and live chat.
  • Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Provided one-on-one coaching to employees for skill enhancement.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Front End Team Member

.Walmart
Edinburg, Texas
07.2022 - 05.2023
  • Participated in team meetings to improve service strategies and operational efficiency.
  • Analyzed customer feedback and implemented changes accordingly.
  • Provided technical support for customers using the front end application.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Cashier

Wendys Fast Food
Edinburg, Texas
01.2022 - 06.2022
  • Processed customer transactions using cash register and point-of-sale system.
  • Assisted customers with product inquiries to enhance their shopping experience.
  • Maintained a clean and organized checkout area for efficiency.
  • Provided friendly service to create a welcoming atmosphere for customers.
  • Stocked shelves with merchandise when needed.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Edinburg High School
Edinburg, TX
06-2023

Skills

  • Customer relationship management
  • Product knowledge
  • Staff training
  • Effective communication
  • Problem solving
  • Team collaboration
  • Complaint resolution
  • Feedback implementation
  • Active listening
  • Sales enhancement
  • Customer engagement
  • Microsoft office expertise
  • Multitasking
  • Self motivation
  • Call center operations
  • Calm under pressure
  • Upselling techniques
  • Analytical thinking
  • Relationship building
  • Understanding customer needs

Languages

Spanish
Professional
English
Professional

Timeline

Customer Solutions Specialist

Spectrum
01.2024 - Current

Front End Team Member

.Walmart
07.2022 - 05.2023

Cashier

Wendys Fast Food
01.2022 - 06.2022

High School Diploma -

Edinburg High School

Similar Profiles

CREATE PROFILE