Katelyn Taylor
Redlands,CA
Summary
Accomplished Office Manager with a proven track record at Hospitality Medical Aesthetics, enhancing operational efficiency and customer satisfaction. Expert in office administration and relationship building, I spearheaded initiatives that streamlined project management and improved team productivity. Leveraged organizational skills and customer service expertise to foster loyalty and drive success.
Overview
8
8
years of professional experience
Work History
Office Manager
Hospitality Medical Aesthetics
08.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Delivered performance reviews, recommending additional training or advancements.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
General Manager/Franchise Owner
Firehouse Subs
11.2016 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Arts - Sociology
California State University - San Bernardino
San Bernardino, CA06.2011
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Payroll Processing
- Relationship Building
- Inventory Control
- Employee Supervision
- Staff Hiring
- Training and Coaching
Timeline
Office Manager
Hospitality Medical Aesthetics
08.2019 - Current
General Manager/Franchise Owner
Firehouse Subs
11.2016 - 08.2019
Bachelor of Arts - Sociology
California State University - San Bernardino
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