Katelyn Toilolo
Saratoga Springs,UT
Summary
Experienced with personalized client care, emotional support, and daily activity assistance. Utilizes effective communication and problem-solving skills to enhance client well-being. Knowledge of adapting care plans to meet individual needs and preferences. Experienced with clients that have mental disabilities. Offers patience and options to solve specific and uncontrollable situations.
Overview
4
4
years of professional experience
Work History
Caretaker
Helping Hands
07.2024 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
Housekeeping Cleaner
Llanah Cleans Co.
07.2023 - 10.2023
- Completed daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Promoted open communication with coworkers and management about any concerns or suggestions for improvement within the housekeeping department.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Child Caretaker
Family Business
01.2023 - 04.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
- Managed daily routines for multiple children at once, effectively juggling various tasks while maintaining a calm demeanor.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Scotts Dispatch
Scotts Miracle-Gro
02.2021 - 05.2021
- Effectively managed driver schedules while adhering to strict deadlines for deliveries or pickups.
- Filed paperwork according to each company and organized schedules according to location.
- Expedited delivery times by prioritizing high-urgency shipments and assigning appropriate resources.
- Assigned specific loads to each company truck according high urgency shipments.
- Reduced errors by verifying shipping documents before processing orders.
Customer Service Representative
Total Client Connect
07.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma -
Skyridge High School
Lehi, UT05.2020
Skills
- Customer service
- Communication skills
- Retention Skills
- Organizational Skills
- Computer Skills
- Time Management
- Companionship skills
- Adaptable problem-solving
- Healthcare coordination
- Patient assistance
- Problem-solving abilities
- Employee performance evaluation
- Multitasking Abilities
Timeline
Caretaker
Helping Hands
07.2024 - Current
Housekeeping Cleaner
Llanah Cleans Co.
07.2023 - 10.2023
Child Caretaker
Family Business
01.2023 - 04.2023
Scotts Dispatch
Scotts Miracle-Gro
02.2021 - 05.2021
Customer Service Representative
Total Client Connect
07.2020 - 01.2021
Diploma -
Skyridge High School
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