Holistic Health & Personalized Nutrition
Katelyn Tolbert
Sr. Product Analytics & Experimentation Expert
Boston,MA
Summary
Highly strategic, creative, and self-motivated Data Product Manager & Holistic Health coach with over nine years of experience interpreting complex data, building models to predict outcomes, and driving cross-functional data product development. Innovative problem solver who thrives in fast paced environment with a proven ability to collaborate with industry experts. Passionate about partnering with world-class scientists to transform insights into actionable, personalized recommendations to improve human health.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Sr. Data Scientist - Business & Product Operations
Rapid7
Boston, MA
01.2023 - Current
- Conducting large-scale, cross-functional analysis for COO and CFO to increase Rapid7's Net Revenue Retention (NRR). Creating predictive models to increase Customer Success and Go to Market team efficiency by streamlining operations towards customers with highest churn risk and those primed for expansion.
Sr. Data Scientist - Product & Recommendations
BetterUp
San Diego, CA
11.2021 - 01.2023
- Lead data science partner for three B2B product teams. Co-created data-product strategy, designed & executed algorithmic experiments in Amplitude, and generated quantitative customer health scores.
- Conducted complex large scale analyses on member behavior patterns to predict and prevent missed coaching sessions. Rapidly experimented with different interventions, resulting in $2M reduction in operational cost
- Collaborated with PhD Behavioral Scientists & machine learning engineers to combine cutting-edge positive psychology research with quantitative user-behavior trends and assessment data to model the impact of coaching hours and platform engagement on member outcomes (Well-being, Job Satisfaction, etc)
- Partnered with machine learning engineers to optimize recommendation algorithms for member-coach matching, balancing between cost to serve and member outcomes
Data Product Manager
Tamr
Cambridge, MA
03.2021 - 08.2021
- Collaborated with PhD physicists & DataOps engineers to discover system requirements for a transactional, low-latency Master Data Management (MDM) system where Tamr becomes the source of record for customer data and can provide low latency match services to catch duplicate data inputs at the source.
Product Manager & Data Scientist - Recommendations
Pluralsight
Boston, MA
11.2017 - 03.2021
- Led cross-functional team of engineers, data scientists, and machine learning engineers to build both user-facing and internal analytics tools to measure product success and increase user satisfaction with the Skill-IQ Assessment product
- Generated "IQ" scores to help users understand their technology skills relative to others using the same technology. Leveraged bayesian statistics to estimate users' topic level proficiency.
- Streamlined the Assessment-Maintenance workflow of Pluralsight assessment authors by providing internal health scores and recommended fixes based on statistical performance, user reviews, and inferred issues.
- Created personalized course recommendations to help users rapidly skill-up in their preferred technology using natural language processing to match Pluralsight video courses with gaps identified in users' Skill-IQs.
- Partnered with Ethical Algorithms industry expert, Cathy O’Neill, to conduct an ethical audit on our Skill IQ algorithm. Worked with a cross-functional team to document and address hidden biases within our Skill IQ Assessment and product development process.
- Conducted large scale, complex analyses and A|B experiments to understand how variations in our question selection algorithms affect user "IQ" scores, accuracy, and perception of accuracy.
- Directed research and implementation of core metrics to monitor and test Skill IQ product performance, accuracy, quality, and user perception of assessment validity.
Data Scientist
John Hancock
Boston, MA
02.2017 - 11.2017
- Collaborated with executives in Insurance Operations to model data to answer strategic business questions as well as ad-hoc requests, forecasting analysis, and customer segmentation/profiling. Utilized advanced analytical methods to optimize decisions and forecasting strategies for the organization
Data Science Consultant
Ironside Group
Lexington, MA
01.2016 - 02.2017
- Designed probabilistic model using SQL and R to detect fraudulent payments for a large health care organization. Increased accuracy and reduced false positives of flagged incidents from 40k to 1k incidents. Prioritized by level of risk to optimize investigation operations.
- Created advanced interactive Tableau dashboards for clients ranging from start-ups to the Fortune 50. Personalized Tableau Cloud environments based on client needs
Statistical Process Control Engineer
The Dow Chemical Company
Newark, DE
07.2013 - 03.2015
- Reduced the standard deviation of product quality parameters by analyzing large scale production-data trends captured by online sensors. Developed and executed improvement plan that resulted in a 30% reduction in standard deviation
- Developed models to predict when manufacturing equipment would fail and worked with engineering and maintenance leadership to adjust maintenance schedules to prevent catostrophic shutdowns.
- Created simplified database views using SQL for Key Process Indicators (KPIs) to reduce the data system complexity and enhance the engineering team’s data mining efficiency
Education
Bachelor of Science - Chemical Engineering
Worcester Polytechnic Institute
08.2009 - 05.2013
Master of Science - Business Analytics & Data Science
Bentley University
05.2015 - 05.2017
Skills
Large Scale Quantitative Data Analytics
Certification
Functional Diagnostic Nutrition, Certified Practitioner
Interests
Quantified-Self Health Tracking
Health Data Products
Timeline
Sr. Data Scientist - Business & Product Operations
Rapid7
01.2023 - Current
Sr. Data Scientist - Product & Recommendations
BetterUp
11.2021 - 01.2023
Data Product Manager
Tamr
03.2021 - 08.2021
Integrative Health Practitioner, Certified Level 2 Coach
07-2020
Functional Nutrition Alliance, Certified Health Coach
06-2019
Functional Diagnostic Nutrition, Certified Practitioner
05-2018
Product Manager & Data Scientist - Recommendations
Pluralsight
11.2017 - 03.2021
Data Scientist
John Hancock
02.2017 - 11.2017
Data Science Consultant
Ironside Group
01.2016 - 02.2017
Master of Science - Business Analytics & Data Science
Bentley University
05.2015 - 05.2017
Statistical Process Control Engineer
The Dow Chemical Company
07.2013 - 03.2015
Bachelor of Science - Chemical Engineering
Worcester Polytechnic Institute
08.2009 - 05.2013
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