Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Turman

Searcy,AR

Summary

Dynamic and reliable professional with exceptional customer service skills, honed at Centennial Bank. Proven track record in cash handling and fraud detection, enhancing transaction accuracy and customer satisfaction. Strong work ethic and attention to detail fostered lasting relationships, contributing to team success in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Teller 2

Centennial Bank
05.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.

Warehouse Worker and Sales Cashier

Rozark Hills Coffee Roasterie
05.2022 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Served customers in person and over the phone
  • Recommended products to fit customers needs
  • Offered a friendly atmosphere for customers to feel welcome and comfortable
  • Handled sales and cash at the register
  • Stocked both the retail room and the warehouse weekly

Office Cleaner

Pro Tire & Automotive
07.2021 - 07.2022
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Emptied trashcans and transported waste to collection areas.
  • Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.

Education

High School Diploma -

Center Hill School
Searcy, AR
05.2023

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Relationship building and management
  • Cash counting
  • Goal-oriented focus
  • Patience and empathy
  • Stress tolerance
  • Compliance, banking laws, and regulations
  • Listening and comprehension
  • Customer relationship building
  • Conflict resolution techniques
  • Cheerful
  • Fraud detection proficiency
  • Drawer balancing
  • Rapid data entry skills
  • Excellent communication skills
  • Fraud identification
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Team cooperation
  • Identity verification
  • Account security

Timeline

Teller 2

Centennial Bank
05.2024 - Current

Warehouse Worker and Sales Cashier

Rozark Hills Coffee Roasterie
05.2022 - 05.2024

Office Cleaner

Pro Tire & Automotive
07.2021 - 07.2022

High School Diploma -

Center Hill School

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Katelyn Turman