Katelyn Umeroglu
Allentown,PA
Summary
Dynamic professional with extensive experience at Corporation Service Company, excelling in project coordination and customer service. Proven ability to enhance client onboarding processes and ensure compliance through meticulous document management. Skilled in data entry and adept at multitasking, consistently delivering high-quality results while fostering cross-functional collaboration.
Overview
4
4
years of professional experience
Work History
Regulatory Legal Services Coordinator (Remote)
Corporation Service Company
05.2025 - Current
- Coordinated project timelines and deliverables to ensure timely completion of client requests.
- Complete quality evaluations on more than 70 legal documents daily.
- Assisted in maintaining accurate documentation and records for compliance purposes.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Conducted quality inspections to ensure compliance with established standards and specifications.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
Client Onboarding Specialist
Corporation Service Company
07.2023 - 05.2025
- Maintained detailed records of customer interactions and transactions using CRM software.
- Maintained an average of 150 to 200 ongoing projects for new clients at any given time.
- Assisted customers with inquiries, ensuring resolution of issues in a timely manner.
- Ensured smooth transitions from sales to ongoing support teams for new clients.
- Enhanced client onboarding experience by conducting regular follow-ups to assess satisfaction levels and address any additional needs or concerns.
- Coordinated with colleagues across departments to facilitate smooth transitions during client onboarding processes.
Customer Service Associate
Corporation Service Company
02.2022 - 07.2023
- Processed and verified documents with high attention to detail, ensuring accuracy and compliance with standards.
- Managed projects with more than 200 documents.
- Utilized document management systems to organize, store, and retrieve electronic files efficiently.
- Maintained up-to-date knowledge of company policies regarding documentation and compliance requirements.
- Processed large datasets for accuracy and consistency across multiple platforms.
- Conducted quality checks to ensure data integrity and compliance with established standards.
Education
High School Diploma -
Alexis I DuPont High School
Wilmington, DESkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Project coordination
- Document management
- Salesforce proficiency
Timeline
Regulatory Legal Services Coordinator (Remote)
Corporation Service Company
05.2025 - Current
Client Onboarding Specialist
Corporation Service Company
07.2023 - 05.2025
Customer Service Associate
Corporation Service Company
02.2022 - 07.2023
High School Diploma -
Alexis I DuPont High School