Katelyn Urban

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Educated and applied braces/splint/post-op braces to patients.
• Managed patient data under strict HIPAA guidelines

• Documented vital signs and health history for patients in clinic and hospital environments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Verified patient insurance coverage and collected required co-payments.
• Prepared lab specimens for diagnostic evaluation.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments & registered patients

with EMR experience

• Set and achieved company defined sales goals.
• Built relationships with customers and community to promote long term business growth.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated customers about current promotions and store policies.
• Handled customer inquiries and resolved issues promptly.