Katelyn VanHam
Philadelphia,PA
Summary
Organized and motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and dedicated to providing every customer a positive experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self-employed
Philadelphia, PA
08.2021 - 09.2024
- Ensured consistent customer satisfaction by delivering exceptional service
- Managed customer inquiries and concerns, promptly resolving issues as primary point of contact.
- Negotiated contracts with vendors, suppliers, and customers.
Hostess/Server/Bartender
Chilis's Bar and Grill
Philadelphia, PA
02.2018 - 09.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Lair KTV
Philadelphia, PA
06.2019 - 03.2020
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Neatly sliced and pitted fruit for garnishing drinks.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
High School Diploma -
Little Flower Catholic High School For Girls
Philadelphia, PA06-2012
Some College (No Degree) - Criminal Justice
Community College of Philadelphia
Philadelphia, PASkills
- Effective Time Management
- Customer Service
- Order Taking
- Cash Handling
Certification
- Licensed Commercial Pesticide Applicator
References
References available upon request.
Timeline
Small Business Owner
Self-employed
08.2021 - 09.2024
Bartender
Lair KTV
06.2019 - 03.2020
Hostess/Server/Bartender
Chilis's Bar and Grill
02.2018 - 09.2020
High School Diploma -
Little Flower Catholic High School For Girls
Some College (No Degree) - Criminal Justice
Community College of Philadelphia
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