Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Katelyn Vass

Tustin,CA

Summary

Background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction. Natural leader with excellent problem-solving and planning abilities. Skillful in addressing all customer concerns and implementing strategic solutions.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Hollister/Anaheim, CA
08.2023 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Special Education Teacher Assistant

Hollister High School
Hollister
01.2023 - 06.2023
  • Collaborated with classroom teachers to ensure that modifications were made to meet the needs of each student.
  • Helped create a positive learning environment by encouraging students through positive reinforcement techniques.
  • Assisted with the management of student behaviors in the classroom setting using de-escalation strategies.
  • Worked one-on-one with students who required additional assistance understanding material or completing assignments.
  • Provided support to teachers by helping them prepare materials for activities or lessons.
  • Cleaned and organized classrooms, materials, and supplies.

Studio Teacher and Administrator

San Benito Dance Academy
Hollister
01.2018 - 06.2022
  • Monitored student behavior and enforced studio rules and regulations.
  • Planned, prepared, and implemented curriculum for classes.
  • Maintained accurate records of student attendance, behaviors, and progress reports.
  • Developed positive relationships with parents and guardians to keep them informed about their child's performance and behavior.
  • Assessed individual student needs through observations and conversations with faculty members and parents and guardians.
  • Implemented strategies for promoting self-esteem among children actors who may be dealing with rejection from auditions or lack of roles.
  • Performed administrative tasks such as filing documents, answering or making calls, and maintaining logs.

Education

High School Diploma -

Hollister High School
Hollister, CA

Skills

  • Relationship Building
  • Documentation and notes
  • Public Speaking
  • Customer Service
  • Administrative Skills
  • Email and telephone decorum

Activities

  • Constant in the local chuch and other local ministries (Garden Church, Circuit Riders, Greenhouse)
  • Worship Leader
  • Youth Ministry Leader (2022-2024)

Timeline

Barista

Starbucks
08.2023 - Current

Special Education Teacher Assistant

Hollister High School
01.2023 - 06.2023

Studio Teacher and Administrator

San Benito Dance Academy
01.2018 - 06.2022

High School Diploma -

Hollister High School

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Katelyn Vass