Katelyn Vaval
Orlando,FL
Summary
Dynamic Shift Manager with a proven track record at Einstein Bagels, excelling in cash handling and customer service. Skilled in training and motivating staff, I implemented practices that significantly reduced wait times, enhancing customer satisfaction. Committed to team collaboration and maintaining a safe, organized work environment.
Overview
4
4
years of professional experience
Work History
Shift Manager
Einstein Bagels
03.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to improve workflow and service speed during peak hours.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Implemented efficient practices that reduced wait times for customers during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Line Cook
Einstein Bagels
03.2021 - Current
- Prepared and assembled food items according to standardized recipes and portion sizes.
- Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
- Operated kitchen equipment efficiently, including ovens, mixers, and slicers.
- Collaborated with team members to optimize workflow and enhance service speed during peak hours.
- Ensured quality control by inspecting food items for freshness and proper presentation before serving.
- Adhered to health regulations and sanitation standards in all food preparation processes.
- Trained new staff on kitchen procedures, safety protocols, and menu items effectively.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Einstein Bagels
03.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to improve workflow and service speed during peak hours.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Implemented efficient practices that reduced wait times for customers during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
Evans High School
Orlando, FLSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Accurate money handling
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Training and mentoring
- Team development
- Flexible schedule
- Inventory controls
- Supply ordering
- Verbal and written communication
- Team building
- Shift leadership
- Shift checklists
- Team collaboration and leadership
Timeline
Shift Manager
Einstein Bagels
03.2021 - Current
Line Cook
Einstein Bagels
03.2021 - Current
Cashier
Einstein Bagels
03.2021 - Current
Evans High School
Similar Profiles
Sharla TeruyaSharla Teruya
Shift Leader at Einstein BagelsShift Leader at Einstein Bagels
Dhanush SeelamsettiDhanush Seelamsetti
Team Member at Einstein BagelsTeam Member at Einstein Bagels
Jose RamirezJose Ramirez
Store Manager at Einstein BagelsStore Manager at Einstein Bagels
Kensasha CaneusKensasha Caneus
Radiation Therapy Clinical Rotations at Orlando Health Cancer Institute Lake MaryRadiation Therapy Clinical Rotations at Orlando Health Cancer Institute Lake Mary
SODNET MASSILLONSODNET MASSILLON
MAINTENANCE TECHNICIAN ENGINEER at MARRIOTT RESORT VACATION CLUBMAINTENANCE TECHNICIAN ENGINEER at MARRIOTT RESORT VACATION CLUB