Katelyn Vayan
Red Cliff,CO
Summary
With over 10 years of experience in the hospitality industry, my unique blend of high-level sales and management knowledge, deep operational expertise, technical savvy, and cross-functional communication abilities set me apart. Throughout my career, I consistently drive sales, manage profit margins, lead teams, control costs, and maximize profitability. My skill set extends to business development, quality assurance, and team leadership. Currently seeking a full-time position that offers professional challenges. Confident in utilizing interpersonal skills, excellent time management, and problem-solving abilities. Keen eye for detail, exceptional organizational abilities, and natural aptitude for problem-solving enable me to excel in any role. Strong communication and interpersonal skills establish rapport and build relationships with individuals at all levels of an organization. Motivated and eager to apply skills as a Business Intelligence Analyst, determined to make positive real-world contributions to business success.
Overview
10
10
years of professional experience
Work History
Bookkeeper
Town Of Red Cliff
07.2024 - Current
- Checking accounting records for accuracy
- Tracking invoices and payments
- Maintaining a system for organizing company documents
- Recording daily financial transactions
- Producing financial reports to assist managers and accountant
Bookkeeper/ Manager
Mangos
07.2023 - 12.2024
- Bringing all accounts up to date, and stayed current
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Placed orders for restaurant
- Assisted with the purchase of a new business
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by using external industry data to identify business trends, risks, and opportunities
- Developed reports and other tools to deliver information enabling business users and leaders to make informed decisions
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Manager
Marathon Pontoon Rental
07.2022 - 11.2024
- Supervised operations team to support operational excellence and excellent customer service
- Coordinated with the General Manager in different operational issues and promotional activities
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Resolved malfunctions with systems and programs through troubleshooting
- Evaluated and adopted new technologies to address changing industry needs
- Worked with modern business SaaS applications and communication tools
- Cultivated social media following across 4 platforms with more than 1.6K total followers
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
General Manager
Holiday Inn Express and Suites
01.2023 - 06.2023
- Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
- Maximize financial performance through revenue management and pricing recommendations
- Meet budgets through P&L analysis and effective cost and inventory control
- Monitor competitors for their market
- Recruit, interview and hire all property staff
- Training, development and support of property staff
Accounting Analyst/ Night Auditor
Casa Marina, Waldorf, Reach Resort
09.2021 - 12.2022
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Maintained strick client confidentiality in personal, telephone and email integrations.
- Prepared quarterly balance sheet reconciliations to obtain accurate picture of organization's financial situation.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Managed and responded to correspondence and inquiries from customers and vendors.
Operations Manager
Banana Bay Resort And Marina
03.2019 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Ensure brand standards are met with the objective of exceeding guest expectations
- Resolving guest complaints from all areas of the resort, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Ensuring payroll is done in a timely manner
- Compiled and coordinated financial data for analysis and reconciliation
- Assisted in recruiting, hiring and training of team members
- Reviewed and reconciled general ledger accounts for monthly and year-end reports
- Scheduled employees for all shifts, taking into account customer traffic and employee strengths
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Resolved malfunctions with systems and programs through troubleshooting
Front Desk Associate/ Bartender
Skipjack Resort and Marina
05.2018 - 11.2019
- Welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information
- Assure hotel guests as well marina guest enjoyment throughout their stay
- Assisted HR in filing and organization of documents
Assistant
LoStocco Auto Parts
07.2015 - 05.2018
- Manages the Accounts receivables for six stores
- Set up a strong system to get payment on past due accounts
- Assists and verifies the accounts payable is done on time every month
- Inventory management, including processing returns, ordering, filing and following up on
- Sets up training for new employees and creates check lists depending on job title
- Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Offering expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Education
Business Intelligence Analyst -
05-2025
BBA -
01-2014
Business Management -
01-2011
Skills
- Critical Thinking
- Strategic Planning/ Analysis
- Profit and loss control/ Expense management
- Forecasting/ Evaluations
- Expense Tracking and Reporting
- Accounting and bookkeeping
- Quickbooks
- Operations management
- Customer service
- Inventory management and tracking
- SaaS Platforms
Affiliations
- Phi Theta Kappa Honor Society
- Alpha Beta Gamma Honor Society
Timeline
Bookkeeper - Town Of Red Cliff
07.2024 - Current
Bookkeeper/ Manager - Mangos
07.2023 - 12.2024
General Manager - Holiday Inn Express and Suites
01.2023 - 06.2023
Operations Manager - Marathon Pontoon Rental
07.2022 - 11.2024
Accounting Analyst/ Night Auditor - Casa Marina, Waldorf, Reach Resort
09.2021 - 12.2022
Operations Manager - Banana Bay Resort And Marina
03.2019 - 06.2021
Front Desk Associate/ Bartender - Skipjack Resort and Marina
05.2018 - 11.2019
Assistant - LoStocco Auto Parts
07.2015 - 05.2018
Tripleten - Business Intelligence Analyst,
Western Connecticut State University - BBA,
Naugatuck Valley Community College - Business Management,
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