KATELYN WALLGREN
Saint Bernard
Summary
Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Unarmed Security Officer
Stratigos dynamics
New Orleans
03.2024 - 01.2025
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Assisted in emergency response drills and real incidents, ensuring orderly evacuations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
Administrative Assistant
Start Corporation
New Orleans
09.2022 - 03.2024
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Completed relevant insurance and other claim forms.
- Assisted physicians with finalizing reports, speeches or presentations.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
Clerk/Customer Service
Mumfrey's pharmacy
Chalmette
01.2019 - 09.2022
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices
- Maintained thorough knowledge of store merchandise and gained extensive knowledge of [x] new and non-traditional product lines
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for numerous months
- Coordinated and handled incoming calls from customers
- Moved and cleaned store equipment and fixtures
- Educated store employees on the importance of cleanliness
- Set up and maintained the store's new cleaning tools and supplies, including mops, brooms, vacuums, and cleaning products
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Operated cash register to process cash, check, and credit card transactions.
- Monitored office supplies inventory and placed orders when necessary.
- Computed, recorded and proofread data or reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered customer inquiries via phone and email.
- Performed data entry tasks to update customer accounts records.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Provided excellent customer service to ensure satisfaction.
Education
GED/HI-SET -
DELGADO COMMUNITY COLLEGE
New Orleans, Louisiana10.2018
Skills
- Customer service
- Computer literacy
- Communication skills
- Basic math
- Time management
- Microsoft office
- Safety protocols
- Emergency response
- Security reporting
- Conflict resolution
- Effective communication
- Observation skills
- Patrol procedures
- Public safety
- Crime prevention
- Situational awareness
Timeline
Unarmed Security Officer
Stratigos dynamics
03.2024 - 01.2025
Administrative Assistant
Start Corporation
09.2022 - 03.2024
Clerk/Customer Service
Mumfrey's pharmacy
01.2019 - 09.2022
GED/HI-SET -
DELGADO COMMUNITY COLLEGE