Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Katelyn Ward

Bridgton,ME

Summary

  • Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
  • Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Committed Youth Development Professional with background in creating and implementing comprehensive youth programs. Strengths include development of behavioral interventions, facilitation of group activities, and mentorship. Demonstrated history of fostering positive environments for young individuals to thrive and grow. Made significant impact in previous roles by encouraging youths' participation in community services and academic pursuits.
  • Compassionate Youth Development Professional known for high productivity and efficiency in task completion. Possess specialized skills in behavior management, program development, and community engagement. Excel in communication, empathy, and leadership, ensuring impactful interactions with youth and stakeholders.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Youth Development Professional

Bridgton Recreation Advancement Group
Bridgton, ME
09.2020 - Current
  • Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
  • Coordinated with parents and guardians to ensure that the needs of each youth were being met.
  • Encouraged positive behavior by setting expectations and providing feedback.
  • Implemented strategies designed to reduce behavioral issues among participants.
  • Approached conflicts and crisis situations in calm and professional way.
  • Monitored and cared for youth in carefully controlled environment to promote safety.
  • Keep sccurate attendance daily and update count throughout shift while making sure the kids are signed out by parents or during Before Care program they are sent to their teachers when school starts.
  • Supervise field trips we take during of school year as well as the summer enrichment program.
  • Communicate with parents when a child may have had an injurey or a behavior thy need to bve made aware of.
  • Answer questions any parents may have about our program(such as a sports practice time/transportation) to the best of my ability and diresct them to contact my supervisors if further information is needed or they are asking something that is above my pay grade.

Lead Older Toddler Teacher

A Great Start Preschool
Bridgton , ME
09.2019 - 05.2020
  • Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
  • Established positive relationships with families by communicating regularly regarding their child's progress and responding promptly to any questions or concerns they had.
  • Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
  • Monitored toddlers' behavior closely to ensure safety at all times.
  • Encouraged creativity through art projects, music, storytelling, dramatic play.
  • Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
  • Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
  • Engaged parents in meaningful conversations about their child's growth and development.
  • Supervised students during lunchtime and outdoor play periods as well as nap times.
  • Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Observed behavioral issues to alert parents or guardians.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.
  • Engaged in continuous professional development to stay current with early childhood education practices.

Floater Teacher and Lead Young Toddler Teacher

Smarties Early Learning Center
Naples, ME
08.2017 - 07.2019
  • Provided support to classroom teachers during their absence.
  • Collaborated with other staff members to develop instructional plans.
  • Monitored student progress and provided feedback to parents.
  • Developed lesson plans based on state curriculum standards.
  • Assisted with supervision at recess and lunchtime periods.
  • Attended faculty meetings and professional development sessions.
  • Participated in parent-teacher conferences to discuss student progress.
  • Assisted with daily classroom activities and routines.
  • Communicated with lead teachers of several classrooms to maintain required adult to child ratios.
  • Supervised children by continually remaining within sight and sound.
  • Organized and distributed materials needed for planned classroom activities.
  • Documented student observations and other information to create reports.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.

Behavioral Health Professional

The Progress Center
Norway, ME
04.2013 - 05.2017
  • Conducted assessments of clients' behavioral health needs and developed treatment plans accordingly.
  • Educated clients about available resources and services that could help them manage their conditions.
  • Developed crisis intervention strategies to address emergency situations involving clients in distress.
  • Maintained accurate records of client progress, including clinical notes, evaluations and discharge summaries.
  • Participated in multidisciplinary team meetings to discuss the progress of client cases.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Worked daily with client to work towards their social and daily living goals set by their case manager.

Sales Associate

Macys Department Store
South Portland, ME
01.2005 - 03.2006
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Associate

Dicks Sporting Goods
South Portland, ME
06.2003 - 08.2004
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Adhered to company initiatives and achieved established goals.

Education

High School Diploma -

Windham High School
Windham, Maine
06-2000

Some College (No Degree) - Hospitality

McIntosh College
Dover, NH

Skills

  • Program Planning
  • Curriculum Design
  • Security awareness
  • Youth Mentoring
  • Group Supervision
  • Goal attainment plans
  • Paperwork and reporting
  • Behavior Modeling
  • Recreational Activities
  • Team Collaboration
  • Customer Needs Assessment
  • Inventory Control
  • Promotional support
  • Payment Processing
  • Inventory Tracking
  • Problem-solving skills
  • Store Opening and Closing
  • POS System Operation
  • Customer Service
  • Positive and professional
  • Building rapport
  • Relationship Building
  • Guest Relations
  • Problem-Solving
  • Cash Handling
  • Time Management
  • Listening Skills
  • Professional Demeanor
  • Outgoing Personality
  • Meeting deadlines
  • Exceptional customer service
  • Goal-Oriented
  • Teamwork and Collaboration

Certification

  • Level 3 on MRTQ
  • Current CPR First Aid Certifies
  • Mandated Reporter

Affiliations

  • Quickball Coach
  • Pre-k/K soccer coach(as needed)
  • worked most crafts fairs for Bridgton Recreation from 2020 to cureent date.
  • Work in winter Ice Rick shifts.
  • Team Leader for summer Recreation Youth Camp for the past 3 summers.
  • Snack Shack duties as needed over the past 2 years.
  • Been chaperone for Bridgton Recreation adult trips to the Boston Red Soxs Game and The Fryeburg Fair.

Timeline

Youth Development Professional

Bridgton Recreation Advancement Group
09.2020 - Current

Lead Older Toddler Teacher

A Great Start Preschool
09.2019 - 05.2020

Floater Teacher and Lead Young Toddler Teacher

Smarties Early Learning Center
08.2017 - 07.2019

Behavioral Health Professional

The Progress Center
04.2013 - 05.2017

Sales Associate

Macys Department Store
01.2005 - 03.2006

Sales Associate

Dicks Sporting Goods
06.2003 - 08.2004

High School Diploma -

Windham High School

Some College (No Degree) - Hospitality

McIntosh College

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Katelyn Ward