Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

KATELYN WARREN

Lawton,OK

Summary

Experienced IT professional with a diverse skill set in project management, solution design and implementation. Recognized for a standout work ethic and unwavering integrity. Committed to excellence and continuous learning. Seeking to leverage technical expertise and project management skills in a UX/UI Design or Product Management role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

System Analyst Team Lead

ACF Technologies
Asheville, NC
11.2022 - Current
  • Directed and supervised a team of system analysts, fostering collaboration and communication
  • Oversaw entire project life cycles, from initiation to completion, including planning and resource allocation
  • Collaborated with stakeholders to gather, analyze, and document system requirements
  • Led the design and architecture of scalable and reliable systems
  • Ensured developed solutions met specified requirements through implementation oversight
  • Established quality assurance processes and conducted thorough testing and validation
  • Provided technical troubleshooting and optimized system performance
  • Mentored team members through training and continuous learning initiatives
  • Maintained effective stakeholder communication and managed project risks
  • Evaluated emerging technologies to enhance system efficiency.

Internal Training Coordinator

ACF Technologies
Asheville, NC
05.2021 - 11.2022
  • Designed, developed, and implemented comprehensive training programs
  • Managed onboarding programs and administered the Learning Management System
  • Collaborated with external training providers and ensured compliance training
  • Identified opportunities for professional development and managed training budgets
  • Contributed to a skilled workforce through effective communication and reporting.

Associate IT Project Manager

ACF Technologies
Asheville, NC
02.2020 - 01.2022
  • Assisted in developing project plans and coordinating tasks within project teams
  • Ensured timely project deliverables and maintained effective stakeholder communication
  • Monitored project budgets, implemented quality assurance processes, and managed timelines
  • Facilitated change management and coordinated resources for optimal project workflow
  • Maintained comprehensive project documentation and identified opportunities for improvement.

IT Business Analyst

ACF Technologies
Asheville, NC
08.2019 - 01.2022
  • Elicited and documented comprehensive business requirements
  • Analyzed existing processes and recommended improvements
  • Developed use cases and maintained clear documentation
  • Facilitated effective communication between business users and technical teams
  • Participated in UAT, change management, and risk analysis.

IT Implementation Engineer

ACF Technologies
Asheville, NC
10.2018 - 08.2019
  • Deployed and integrated IT solutions within organizations
  • Led system deployments and configured components to meet client needs
  • Created and maintained detailed technical documentation
  • Conducted thorough quality assurance checks and provided end-user training.

Technical Support Engineer

ACF Technologies
Asheville, NC
01.2018 - 10.2018
  • Provided technical assistance and diagnosed hardware, software, and network issues
  • Managed support tickets and collaborated with teams to resolve complex issues
  • Created training materials and documentation for end-users
  • Enhanced technical support services through continuous process improvement.

Education

Bachelor of Science (B.S.): Business Administration -

University of the People
Pasadena, CA
06.2025

Undergrad Certificate in Marketing -

University of the People
02.2022

Associate of Science: Business Administration -

University of the People
Pasadena, CA
01.2022

Skills

  • System Engineering
  • Project Management
  • Stakeholder Collaboration
  • Software Solution Design
  • Business Analysis
  • Operations Management
  • Strong Problem Solving
  • Prototyping and Wireframing: Axure RP, Microsoft Visio
  • Web Technologies: HTML, CSS, XML, IIS
  • Database Management: SQL
  • Cloud Services: Azure Cloud
  • APIs and Integrations: Microsoft 365, SAML 20
  • Collaboration Tools: Microsoft Office Suite, Microsoft Forms, Jira
  • Server Operating Systems: Windows Server OS
  • Business Process Management: QFlow, BPM
  • ERP and CRM Systems: Salesforce, Netsuite
  • Learning Management Systems: Moodle Workplace
  • SharePoint Administration

Certification

  • Antiterrorism Awareness, Joint Knowledge Online, 10/01/23
  • Safeguarding and Identifying PII, DoD, 10/01/23
  • Cyber Awareness, DoD, 10/01/23

Additional Information

Proficient in SharePoint Administration and experienced in managing and optimizing business processes using tools such as QFlow and BPM.

Timeline

System Analyst Team Lead

ACF Technologies
11.2022 - Current

Internal Training Coordinator

ACF Technologies
05.2021 - 11.2022

Associate IT Project Manager

ACF Technologies
02.2020 - 01.2022

IT Business Analyst

ACF Technologies
08.2019 - 01.2022

IT Implementation Engineer

ACF Technologies
10.2018 - 08.2019

Technical Support Engineer

ACF Technologies
01.2018 - 10.2018

Bachelor of Science (B.S.): Business Administration -

University of the People

Undergrad Certificate in Marketing -

University of the People

Associate of Science: Business Administration -

University of the People
KATELYN WARREN