KATELYN WARREN
Lawton,OK
Summary
Experienced IT professional with a diverse skill set in project management, solution design and implementation. Recognized for a standout work ethic and unwavering integrity. Committed to excellence and continuous learning. Seeking to leverage technical expertise and project management skills in a UX/UI Design or Product Management role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Analyst Team Lead
ACF Technologies
Asheville, NC
11.2022 - Current
- Directed and supervised a team of system analysts, fostering collaboration and communication
- Oversaw entire project life cycles, from initiation to completion, including planning and resource allocation
- Collaborated with stakeholders to gather, analyze, and document system requirements
- Led the design and architecture of scalable and reliable systems
- Ensured developed solutions met specified requirements through implementation oversight
- Established quality assurance processes and conducted thorough testing and validation
- Provided technical troubleshooting and optimized system performance
- Mentored team members through training and continuous learning initiatives
- Maintained effective stakeholder communication and managed project risks
- Evaluated emerging technologies to enhance system efficiency.
Internal Training Coordinator
ACF Technologies
Asheville, NC
05.2021 - 11.2022
- Designed, developed, and implemented comprehensive training programs
- Managed onboarding programs and administered the Learning Management System
- Collaborated with external training providers and ensured compliance training
- Identified opportunities for professional development and managed training budgets
- Contributed to a skilled workforce through effective communication and reporting.
Associate IT Project Manager
ACF Technologies
Asheville, NC
02.2020 - 01.2022
- Assisted in developing project plans and coordinating tasks within project teams
- Ensured timely project deliverables and maintained effective stakeholder communication
- Monitored project budgets, implemented quality assurance processes, and managed timelines
- Facilitated change management and coordinated resources for optimal project workflow
- Maintained comprehensive project documentation and identified opportunities for improvement.
IT Business Analyst
ACF Technologies
Asheville, NC
08.2019 - 01.2022
- Elicited and documented comprehensive business requirements
- Analyzed existing processes and recommended improvements
- Developed use cases and maintained clear documentation
- Facilitated effective communication between business users and technical teams
- Participated in UAT, change management, and risk analysis.
IT Implementation Engineer
ACF Technologies
Asheville, NC
10.2018 - 08.2019
- Deployed and integrated IT solutions within organizations
- Led system deployments and configured components to meet client needs
- Created and maintained detailed technical documentation
- Conducted thorough quality assurance checks and provided end-user training.
Technical Support Engineer
ACF Technologies
Asheville, NC
01.2018 - 10.2018
- Provided technical assistance and diagnosed hardware, software, and network issues
- Managed support tickets and collaborated with teams to resolve complex issues
- Created training materials and documentation for end-users
- Enhanced technical support services through continuous process improvement.
Education
Bachelor of Science (B.S.): Business Administration -
University of the People
Pasadena, CA06.2025
Undergrad Certificate in Marketing -
University of the People
02.2022
Associate of Science: Business Administration -
University of the People
Pasadena, CA01.2022
Skills
- System Engineering
- Project Management
- Stakeholder Collaboration
- Software Solution Design
- Business Analysis
- Operations Management
- Strong Problem Solving
- Prototyping and Wireframing: Axure RP, Microsoft Visio
- Web Technologies: HTML, CSS, XML, IIS
- Database Management: SQL
- Cloud Services: Azure Cloud
- APIs and Integrations: Microsoft 365, SAML 20
- Collaboration Tools: Microsoft Office Suite, Microsoft Forms, Jira
- Server Operating Systems: Windows Server OS
- Business Process Management: QFlow, BPM
- ERP and CRM Systems: Salesforce, Netsuite
- Learning Management Systems: Moodle Workplace
- SharePoint Administration
Certification
- Antiterrorism Awareness, Joint Knowledge Online, 10/01/23
- Safeguarding and Identifying PII, DoD, 10/01/23
- Cyber Awareness, DoD, 10/01/23
Additional Information
Proficient in SharePoint Administration and experienced in managing and optimizing business processes using tools such as QFlow and BPM.
Timeline
System Analyst Team Lead
ACF Technologies
11.2022 - Current
Internal Training Coordinator
ACF Technologies
05.2021 - 11.2022
Associate IT Project Manager
ACF Technologies
02.2020 - 01.2022
IT Business Analyst
ACF Technologies
08.2019 - 01.2022
IT Implementation Engineer
ACF Technologies
10.2018 - 08.2019
Technical Support Engineer
ACF Technologies
01.2018 - 10.2018
Bachelor of Science (B.S.): Business Administration -
University of the People
Undergrad Certificate in Marketing -
University of the People
Associate of Science: Business Administration -
University of the People