Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Katelyn Watson

Jersey City

Summary

Results-driven professional with extensive experience in sales and client engagement within the optics industry. Skilled in analytical problem-solving and motivational training, fostering long-lasting client relationships that enhance customer loyalty and drive repeat business.

Overview

9
9
years of professional experience

Work History

US Sales Manager Optics

Heraeus Quarzglas
Buford, GA
08.2022 - Current
  • Led sales team in achieving quarterly targets through strategic planning and execution.
  • Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
  • Developed training programs for new sales representatives, enhancing product knowledge and customer engagement skills.
  • Fostered strong relationships with key clients, resulting in increased customer loyalty and repeat business.
  • Collaborated with marketing department to align promotional campaigns with sales objectives, driving revenue growth.
  • Implemented CRM system improvements, streamlining sales processes and improving data accuracy for reporting.
  • Conducted performance reviews for team members, providing constructive feedback to enhance individual contributions.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Drove continuous improvement initiatives within the sales process to increase efficiency and effectiveness across the team.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Attended industry events and conventions to explain sales opportunities.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Built relationships with customers and community to establish long-term business growth.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Inside Sales Engineer II

Hamamatsu Photonics
Bridgewater, NJ
01.2021 - 08.2022
  • Developed tailored solutions to meet customer requirements in photonics applications.
  • Collaborated with cross-functional teams to streamline sales processes and enhance product knowledge.
  • Conducted technical presentations and demonstrations for prospective clients, highlighting product features and benefits.
  • Analyzed market trends to identify new opportunities for growth within the photonics sector.
  • Led training sessions for junior sales staff on product specifications and effective selling techniques.
  • Provided ongoing support to customers post-sale, ensuring satisfaction and fostering long-term relationships.
  • Played a vital role in fostering a positive work environment that promoted teamwork, collaboration, and continuous improvement.
  • Managed a diverse portfolio of accounts while maintaining a high level of organization and attention to detail.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.

Applications Engineer

Thorlabs
Newton, NJ
09.2019 - 01.2021
  • Developed and implemented solutions for optical systems, enhancing product functionality and user experience.
  • Collaborated with cross-functional teams to troubleshoot application issues, improving response time and customer satisfaction.
  • Conducted technical training sessions for staff on application features and best practices, increasing overall team competency.
  • Mentored junior engineers in troubleshooting techniques and application development methodologies, fostering professional growth within the team.
  • Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
  • Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
  • Developed custom optical solutions for clients, improving overall satisfaction to meet project objectives.
  • Exposure to broad range of industry applications due to the breadth of the Thorlabs Catalog
  • Interfaced with optical manufacturing colleagues to understand and address feasibility

Adjunct Professor - Optical Sciences

Sussex County Community College
Newton, NJ
09.2020 - 12.2020
  • This was a program I was referred to teach while working at and through Thorlabs
  • Developed and implemented engaging course materials that enhanced student learning experiences.
  • Facilitated interactive discussions, promoting critical thinking and active participation among students.
  • Assessed student performance through detailed evaluations, providing constructive feedback for improvement.
  • Collaborated with faculty to align curriculum with academic standards and institutional goals.
  • Purpose was to teach and convey optical specifications and how they translate to optical system performance
  • Students were future optical technicians

Physics Research Assistant

Arkansas State University
Jonesboro, AR
08.2017 - 09.2019
  • Conducted literature reviews to support research initiatives and enhance project understanding.
  • Assisted in data collection and analysis using statistical software to ensure accuracy of results.
  • Developed presentations summarizing research findings for faculty meetings and academic conferences.
  • Collaborated with faculty on grant proposals, contributing to project design and methodology sections.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • The research was to propose a novel way to determine the coherence of a pulsed laser without a reference laser.
  • Laser alignment, Hamamatsu Streak Camera, and Mathematica were used to conduct the research

Education

Bachelor of Science - B. S. Physics

Arkansas State University
Jonesboro, AR
05-2019

Skills

  • Motivational skills
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Client relationship management
  • Account management
  • Rapport and relationship building
  • New business development
  • Analytical problem solver
  • Lead generation
  • Order management
  • CRM software
  • Territory management
  • Vendor management
  • Consultative sales
  • Key account management
  • Pipeline management

Affiliations

APOMA Member

Interests

USFS Member - Adult Figure Skating Bronze Medalist

Traveling!

Outdoor Activities- Fishing and Hiking

Timeline

US Sales Manager Optics

Heraeus Quarzglas
08.2022 - Current

Inside Sales Engineer II

Hamamatsu Photonics
01.2021 - 08.2022

Adjunct Professor - Optical Sciences

Sussex County Community College
09.2020 - 12.2020

Applications Engineer

Thorlabs
09.2019 - 01.2021

Physics Research Assistant

Arkansas State University
08.2017 - 09.2019

Bachelor of Science - B. S. Physics

Arkansas State University