Katelyn Weaver
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Always providing excellent customer service while multitasking, wonderful and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Benefits Coordinator
Real Chemistry
Rochester, NY
08.2022 - 06.2024
- Effectively managed employee leave of absence.
- Counseled supervisors on how to handle difficult situations involving an employee's return from a leave of absence.
- Coordinated return-to-work activities for employees returning from a leave of absence.
- Analyzed benefit trends and made recommendations to management on cost containment strategies.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Managed open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Performed routine audits of payroll deductions for accuracy and compliance with applicable laws.
- Assist in auditing and submitting invoices for external vendors and carriers.
Human Resources Coordinator
Highland Hospital
Rochester, NY
07.2019 - 07.2022
- Prepared necessary documentation for calculations completed by actuary for active, term/vested, and potential retirees; coordinated benefit payouts and worked with vendor to ensure timely retiree payments.
- Managed the preparation and mailing of reports, Summary Annual Reports, and Summary Plan Descriptions in compliance with state and federal guidelines.
- Collaborated with team members to ensure accurate information for employees.
- Advised senior management on matters related to human resources operations.
- Assisted with human resources tasks such as onboarding new employees.
Customer Service Lead
Deleware North
Buffalo, NY
11.2010 - 02.2014
- Served food and beverages with focus on quality items and superior service.
- Enforced safety protocols when handling hazardous materials such as cleaning chemicals or hot liquids.
- Resolved customer complaints promptly and professionally.
- Communicated effectively with customers, vendors, co-workers, and supervisors.
- Ensured compliance with all health codes and sanitation standards.
- Monitored quality control standards for food items in order to maintain high levels of customer satisfaction.
- Assisted customers with orders and answered questions about products or services.
- Organized concession stand to ensure efficient workflow and customer service.
- Processed payments using point-of-sale systems and reconciled cash drawers at the end of each shift.
- Maintained accurate records of cash transactions and product inventory.
Nazareth College Diving Coach
Nazareth College Athletics
Rochester, NY
08.2014 - 03.2020
- Recruited prospective athletes from local and national high schools.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- My divers have held the top 8 positions at the EMPIRE 8 Region consistently. Including a champion for Womens 1 Meter and Womens 3 Meter in 2018-2020. As well as competed at the NCAA Regional Zone meet in 2017-2020 which lead to NCAA Diving Division III National Championships where I had divers compete.
Customer Service Representative
Wegmans
, NY
06.2008 - 06.2018
- Ensured a consistently positive and lasting customer experience.
- Equipped teammembers with necessary training and tools to deliver outstanding customer service.
- Proactively assisting customers in locating products, answering questions, and resolving issues or concerns.
- Provide support to front end managers and service team leaders by effectively communicating employee observations for growth and development.
- Managed the preparation of food items according to recipes and instructions.
- Performed opening and closing duties such as setting up workstations with necessary.
- Maintained strict adherence to all food safety protocols.
Education
Master of Science - Human Resource Management
Nazareth College
Rochester, NY05-2018
Bachelor of Science - Exercise Science
SUNY Fredonia
Fredonia, NY05-2014
Skills
- Documentation And Reporting
- Budget Preparation
- Human Resources Management
- New employee orientations
- Problem-Solving
- Reliability
- Adaptability and Flexibility
- Time management abilities
- Training proficiency
- Time Management
- Attention to Detail
Certification
- SHRM - CP
- First Aid/AED
Timeline
Benefits Coordinator
Real Chemistry
08.2022 - 06.2024
Human Resources Coordinator
Highland Hospital
07.2019 - 07.2022
Nazareth College Diving Coach
Nazareth College Athletics
08.2014 - 03.2020
Customer Service Lead
Deleware North
11.2010 - 02.2014
Customer Service Representative
Wegmans
06.2008 - 06.2018
Master of Science - Human Resource Management
Nazareth College
Bachelor of Science - Exercise Science
SUNY Fredonia
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