Katelyn Webb
Hillsboro,OH
Summary
Reliable Shift Supervisor with 5+ years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Frisch's Big Boy
Washington Court House, OH
10.2023 - Current
- Oversaw the daily operations of the shift, including managing staff, ensuring customer satisfaction, and maintaining a clean and organized work environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic.
Server
Frisch's Big Boy
Washington Court House, OH
11.2022 - Current
- Greeted regular customers and maintained relationships with them.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
- Cleaned the dining room thoroughly, including sweeping the floors, washing the windows, and wiping up spills between patrons.
Server
LaRosa's Pizzeria
Mount Orab, OH
05.2019 - 11.2019
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
- Documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Delivered orders to tables in a timely manner and according to the specifications requested.
- Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
Lead Server
Frisch's Big Boy
West Union, OH
03.2017 - 12.2018
- Greeted regular customers and maintained relationships with them.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
Education
GED -
Collins Career Center
Chesapeake, OHSkills
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Conflict Resolution
- POS System Operation
- Workplace Safety
- Employee Training
- Inventory control and record keeping
Certification
Servsafe Certificate
Timeline
Shift Supervisor
Frisch's Big Boy
10.2023 - Current
Server
Frisch's Big Boy
11.2022 - Current
Server
LaRosa's Pizzeria
05.2019 - 11.2019
Lead Server
Frisch's Big Boy
03.2017 - 12.2018
GED -
Collins Career Center