Katelyn Webb
Hillsboro,OH
Summary
Reliable Shift Supervisor with 5+ years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Frisch's Big Boy
10.2023 - Current
- Oversaw the daily operations of the shift, including managing staff, ensuring customer satisfaction, and maintaining a clean and organized work environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic.
Server
Frisch's Big Boy
11.2022 - Current
- Greeted regular customers and maintained relationships with them.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
- Cleaned the dining room thoroughly, including sweeping the floors, washing the windows, and wiping up spills between patrons.
Server
LaRosa's Pizzeria
05.2019 - 11.2019
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
- Documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Delivered orders to tables in a timely manner and according to the specifications requested.
- Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
Lead Server
Frisch's Big Boy
03.2017 - 12.2018
- Greeted regular customers and maintained relationships with them.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
Education
GED -
Collins Career Center
Chesapeake, OHSkills
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Conflict Resolution
- POS System Operation
- Workplace Safety
- Employee Training
- Inventory control and record keeping
Certification
Servsafe Certificate
Timeline
Shift Supervisor
Frisch's Big Boy
10.2023 - Current
Server
Frisch's Big Boy
11.2022 - Current
Server
LaRosa's Pizzeria
05.2019 - 11.2019
Lead Server
Frisch's Big Boy
03.2017 - 12.2018
GED -
Collins Career Center