Katelyn Wessel
Beardstown,IL
Summary
Driven professional with experience at Beardstown Savings, excelling in customer service and money handling. Demonstrated expertise in managing high-volume transactions and ensuring accuracy in financial records. Skilled in problem-solving and active listening, consistently delivering seamless customer experiences and enhancing operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Apparel Associate
Walmart
01.2021 - 06.2023
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
Bank Teller
Beardstown Savings
01.2022 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Nail Tech License - Nail Technician
University of Spa And Cosmetology Arts
Springfield, IL06.2023
High School Diploma -
Beardstown High School
Beardstown, IL05.2022
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Bank Teller
Beardstown Savings
01.2022 - 05.2022
Apparel Associate
Walmart
01.2021 - 06.2023
Nail Tech License - Nail Technician
University of Spa And Cosmetology Arts
High School Diploma -
Beardstown High School
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