Katelyn White

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Assist customers in expediting orders and correcting post-sales problems.
• Communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

• Show customers around the showroom floor and introduce our cabinet offerings.

• Handles clients and potential client questions over the phone, email or in person, giving them clear and correct information

• Place orders in system, forward orders to warehouse and book shipping for the orders.

• Answer phones and emails pertaining to cabinets, orders, shipments, and payments.

• Track orders in the warehouse and keep up with status updates.

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

• Answer incoming communications from customers
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.