Katelyn Whitehead
Green Cove Springs,FL
Summary
Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.
Results-driven Information Specialist with proven success in managing secure files and data. Accomplished team player with strong analysis and troubleshooting skills. Possesses superior communication skills with both technical and non-technical team members.
Overview
15
15
years of professional experience
Work History
Point Person/System Information Specialist
Cardiothoracic and Vascular Surgical Associates
Jacksonville, FL
05.2009 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Conducted follow up calls with patients after their procedure was completed.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Adhered to HIPAA guidelines when handling confidential information.
- Performed data entry into various computer systems related to surgery scheduling.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Provided technical guidance to health care providers and patients on health system applications.
- Assisted in the development of new health system processes and procedures.
- Resolved customer inquiries related to health system operations.
- Identified areas of improvement in existing health system protocols.
- Developed training materials for staff on proper use of the health system platform.
- Analyzed workflow trends to determine optimal utilization of the health system resources.
- Documented user requirements for customizing the health system interface according to client specifications.
- Investigated and troubleshot issues related to access, performance or functionality within the health system infrastructure.
- Ensured compliance with applicable regulatory standards regarding security and privacy within the health system environment.
- Conducted periodic audits of users' access rights in order to ensure appropriate levels are maintained within the Health System.
Education
High School Diploma -
Keyston Heights Jr/Sr High School
Keystone Heights, FL05-2007
Skills
- Regulatory Compliance
- Personnel Training
- Database Administration
- Information Management
- Appointment Scheduling
- Document Management
- Administrative Support
- Customer Service
- Calendar Management
- Report Preparation
- Clerical Support
- Records Management
- Documentation And Reporting
- Computer Proficiency
- Call Answering and Routing
- Referral Coordination
- Teamwork and Collaboration
- Decision-Making
- Documentation
- Excellent Communication
Affiliations
- Avid reader
- Knitting
- Coloring
Timeline
Point Person/System Information Specialist
Cardiothoracic and Vascular Surgical Associates
05.2009 - Current
High School Diploma -
Keyston Heights Jr/Sr High School
Similar Profiles
Geoffrey L. Risley, MD, FACS, RPVIGeoffrey L. Risley, MD, FACS, RPVI
Vascular Surgeon, Partner at Cardiothoracic & Vascular Surgical Associates/CVIVascular Surgeon, Partner at Cardiothoracic & Vascular Surgical Associates/CVI
Skye CameronSkye Cameron
Clinical Experience at Vascular Surgical AssociatesClinical Experience at Vascular Surgical Associates
Mayra Cristina ValdesMayra Cristina Valdes
Medical Assistant, Surgical Scrub at Vascular Surgical AssociatesMedical Assistant, Surgical Scrub at Vascular Surgical Associates