Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Whoy

Summary

A management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

4
4
years of professional experience

Work History

Trainer Coordinator

Chick-fil-A
09.2024 - 05.2025
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
  • Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
  • Enhanced training efficiency by developing and implementing well-structured lesson plans.
  • Mentored junior trainers, fostering their professional growth and development within the organization.

Shift Supervisor

Chick-fil-A
01.2023 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Trainer

Chick-fil-A
08.2022 - 01.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Provided coaching and mentoring to employees.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Team Member

Chick-fil-A
12.2020 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Increased sales through effective product placements and persuasive communication skills.

Education

Indian Land High School
Indian Land, SC
01-2019

Skills

  • Time management
  • Continuous improvement
  • POS system operation
  • Interactive teaching and learning
  • Problem-solving abilities
  • Multitasking
  • Attention to detail
  • Adaptability and flexibility
  • Effective communication
  • Operations management

Timeline

Trainer Coordinator

Chick-fil-A
09.2024 - 05.2025

Shift Supervisor

Chick-fil-A
01.2023 - 09.2024

Trainer

Chick-fil-A
08.2022 - 01.2023

Team Member

Chick-fil-A
12.2020 - 08.2022

Indian Land High School

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