Katelyn Williams
Atlanta,GA
Summary
Collaborative, adaptable employee who excels at CX, driving sales, and managing fast-paced environments with a safety focus. Proven track record of dedication, implementation of new ideas, and growth within the workplace.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Atlanta, GA
05.2023 - Current
- Leveraged CRM knowledge to foster a safe, welcoming, and caring environment among crew and guests.
- Upheld brand standards to provide a cohesive image and consistent experience for guests.
- Listened effectively and empathized with passengers in distress, ensuring they understood all options towards a solution.
- Maintained a cool, level head during emergency situations.
- Maintained knowledge of current product information and company policies.
Server/Bartender/Shift Manager
Olde Blind Dog Irish Pub
Alpharetta, GA
09.2021 - 05.2024
- Trained 30+ new and newly promoted staff members to meet company standards.
- Kept inventory of 100+ liquors and executed restock orders weekly.
- Maintained liquor and food knowledge, pushed weekly specials, aided in event planning, and upsold to increase revenue by nearly 15% annually and improve brand awareness.
- Aided in the management of organization, cash, and prep for company events such as pop-ups, concerts, catering, and community bashes.
- Delivered exceptional service by anticipating guests' needs and preferences promptly.
Assistant Manager/Sales Associate
Mountain High Outfitters
Alpharetta, GA
04.2020 - 09.2021
- Planned and prepared weekly workflow schedules for 30 employees and delegated daily tasks.
- Conducted 50+ job interviews and led bi-annual employee performance evaluations with constructive feedback.
- Promoted a culture of teamwork by implementing engaging monthly exercises that strengthened workplace collaboration and motivation.
- Developed visually appealing merchandise displays on a weekly basis to attract and engage guests.
- Achieved the highest weekly floor sales for 6 months straight, increasing profit, and gaining a promotion from sales associate to assistant manager.
Education
Gerogia State University
Atlanta, GASkills
- Collaboration/Communication
- Emotional Intelligence
- Adaptability/Aptitude
- Detail/Solution Orientation
- Creative Thinking/Marketing/Sales
- Reliability
- Optimism
- Level-headed
- MS Office
Timeline
Flight Attendant
Delta Air Lines
05.2023 - Current
Server/Bartender/Shift Manager
Olde Blind Dog Irish Pub
09.2021 - 05.2024
Assistant Manager/Sales Associate
Mountain High Outfitters
04.2020 - 09.2021
Gerogia State University