Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Katelyn Williams

Hershey,PA

Summary

Versatile experienced Healthcare Administrative Professional possessing first-rate communication skills and personable demeanor demonstrated across 8 years in patient-focused roles. Excellent knowledge of medical terminology, electronic healthcare systems and diagnostic imaging/procedures. Experienced in prior authorizations, diagnostic testing scheduling, records management and industry software applications.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Referral Coordinator/Prior Auth Specialist

Penn State Health
Harrisburg, PA
07.2019 - 03.2024
  • Responsible for checking patients in for appointments and accurately verifying demographics
  • Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary
  • Reads and interprets insurance responses
  • Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter
  • Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures
  • Communicates financial obligations to patients and collects fees at time of service as appropriate
  • Communicates the purpose of and completes all necessary regulatory forms with patient
  • Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible
  • Processes multi-channel messages related to patient and/ or physician requests regarding: appointments, referrals, prescriptions, and complaints
  • Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly
  • Performs cash posting following department guidelines
  • Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights
  • Must maintain high regard for confidentiality
  • Accurately performs medical record maintenance and releases
  • Assists with referrals and pre-certifications, at the time of encounter
  • Properly utilizes and maintains patient recall and reschedule lists
  • Work is typically performed in an office environment
  • Accountable for satisfying all job specific obligations and complying with all organization policies and procedures
  • The specific statements in this profile are not intended to be all-inclusive
  • They represent typical elements considered necessary to successfully perform the job.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Scheduled appointments with specialists on behalf of clients.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Manager

Your Place Restaurant
07.2017 - 04.2018
  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g
  • Discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Food and Beverage Manager

Bravo 11
12.2017 - 03.2018
  • Plan ahead and manage all food & beverage orders and staff according to budget as well as the highest standards
  • Handle customer complaints about food quality and/or preparation
  • Prepare alternative recipes to accommodate customers with special diets/food allergies
  • Order food supplies, track shipments and communicate with vendors
  • Ensure that food & beverages are prepared in accordance with established standards
  • Maintain the kitchen in accordance with food & beverage, health and safety regulations
  • Hire, train, and manage the food & beverage team
  • Collaborate with staff, vendors and the Management team for special events
  • Ensure that guests are welcomed into a clean and presentable environment.

Medical Records Clerk

Select Medical
12.2016 - 07.2017
  • Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records
  • Compiles, verifies, types, and files medical records of hospital or other health care facility: Prepares folders and maintains records of newly admitted patients
  • Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system
  • Compiles statistical data, such as admissions, discharges, deaths, births, and types of treatment given.

Education

Diploma - General Studies

Harrisburg Area Community College
Harrisburg, PA
2010

Central Dauphin East Shs
Harrisburg, PA
2009

Skills

  • Microsoft Office (10 years)
  • Banquet Experience
  • Restaurant Management
  • Bartending
  • Food Handling
  • Medical Office Experience
  • Office Administration
  • Office Management
  • Restaurant Experience
  • Medical Terminology
  • HIPAA
  • Catering
  • Medical Records
  • Medical Scheduling
  • Serving Experience
  • Conflict Management
  • EMR Systems
  • Insurance Verification
  • Management
  • Prior Authorization Experience (2 years)
  • Epic
  • Patient Care
  • Clerical Experience
  • Referral Coordinator (4 years)
  • Diagnostic Testing (4 years)
  • ICD-10
  • CPT Coding
  • Supervising Experience
  • Revenue cycle management (4 years)
  • Cerner (4 years)
  • Medical scheduling (4 years)
  • Certifications and Licenses
  • RAMP
  • February 2022 to February 2025
  • Basic Life Support (BLS)
  • August 2022 to August 2024
  • Assessments
  • Basic attention to detail — Proficient
  • September 2021
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Full results: Proficient
  • Administrative assistant/receptionist — Proficient
  • March 2022
  • Using basic scheduling and organizational skills in an office setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Appointment Coordination
  • Medical Histories and Vital Statistics
  • Pulmonary Function Testing
  • Payment Collection and Processing
  • Patient Screening
  • Surgery Referrals
  • Patient Care Management
  • Clinical Messaging
  • Medical Transcription
  • Commercial Insurance
  • Medical Records Management
  • Patient Medical Histories
  • Electronic Medical Record
  • Health Information Management Applications
  • HIPAA Requirements
  • Effective Communicatione
  • Effective Communication
  • Software Applications
  • Radiologic Technology
  • Disk Imaging
  • Patient Scheduling
  • Diagnostic Screenings
  • Clerical Support
  • Medical Documentation
  • Customer Satisfaction
  • Patient Escorting
  • Healthcare Administration

Certification

  • First Aid/CPR Certified

References

References available upon request.

Timeline

Referral Coordinator/Prior Auth Specialist

Penn State Health
07.2019 - 03.2024

Food and Beverage Manager

Bravo 11
12.2017 - 03.2018

Manager

Your Place Restaurant
07.2017 - 04.2018

Medical Records Clerk

Select Medical
12.2016 - 07.2017

Diploma - General Studies

Harrisburg Area Community College

Central Dauphin East Shs

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Katelyn Williams