Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katelyn Wilson

Anchorage,AK

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Tech-savvy Front Desk Agent experienced in interfacing with individuals and families to deliver top-tier service. Committed to accuracy and high-quality operations. Expert in Lightspeed. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Agent

Sheraton Hotel & Resorts
Anchorage, AK
07.2023 - Current
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Distributed keys or access cards to guests upon check-in.
  • Drafted guest invoices and posted charges to individual accounts.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained an inventory of available rooms, rates and amenities.
  • Handled customer complaints professionally and courteously.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided assistance with luggage storage or transportation needs.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Answered phone calls promptly while maintaining a professional attitude.
  • Input and confirmed reservations for guests.
  • Updated computer system with guest information including contact details, payment methods and any special requests.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Processed refunds when applicable according to company policies.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Kept records of guest interactions, comments or complaints in order to improve service quality.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided concierge services such as making restaurant reservations or providing directions to local attractions.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.

Cashier

Sportsman's warehouse
Anchorage, AK
06.2022 - 08.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Processed sales transactions to prevent long customer wait times
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Processed refunds for worn, damaged and broken merchandise.

Education

High School Diploma -

Robert Service High School
05.2021

Some College (No Degree) -

Olympic College

Some College (No Degree) - Dental Hygiene

University of Alaska Anchorage
Anchorage, AK

Skills

  • Customer Service
  • Cash Handling
  • Cooperative Attitude
  • Detail-Oriented
  • Customer Assistance
  • Problem Solving
  • Honest and Ethical
  • Call Response and Transfer
  • Guest Relations
  • Professional Appearance
  • Transaction Processing
  • Office Organization
  • Guest Reception
  • Room Service
  • Payment Collection
  • Invoicing and Billing
  • Concierge Services
  • Coaching and Mentoring
  • Phone and Email Etiquette
  • Computer Skills
  • Nightly Audits
  • Hospitality Services
  • Guest Check-In and Check-Out
  • POS System Operation

References

References available upon request.

Timeline

Hotel Front Desk Agent

Sheraton Hotel & Resorts
07.2023 - Current

Cashier

Sportsman's warehouse
06.2022 - 08.2022

High School Diploma -

Robert Service High School

Some College (No Degree) -

Olympic College

Some College (No Degree) - Dental Hygiene

University of Alaska Anchorage
Katelyn Wilson