Katelyn Wilson
Foley,AL
Summary
Adept at driving operational efficiency and enhancing guest relations, I leveraged my expertise in food safety compliance and staff motivation at Tin Top Restaurant & Oyster Bar to significantly improve service delivery. My leadership ensured a professional and safe environment, mastering conflict resolution and staff management, which resulted in heightened customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Front of House Manager
Sunliner Diner
Gulf Shores, AL
11.2023 - Current
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Restaurant Front of House Manager
Tin Top Restaraunt And Oyster Bar
Bon Secour, AL
06.2022 - 05.2024
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Handled payroll for all staff
- Schedules for all front of house employees
- Viewed and coded all invoices
- Managed all food, liquor,beer and wine cost
- Serve Safe Certified
- Taught all Responsible vendor program classes
Bartender Supervisor
Tin Top Restaraunt And Oyster Bar
Bon Secour, AL
04.2019 - 01.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled all beer, liquor, and wine orders
- Managed all inventory weekly and monthly
Server
Tin Top Restaurant And Oyster Bar
Bon Secour, AL
03.2015 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Expo Runner
Tin Top Restaurant And Oyster Bar
Bon Secour, AL
03.2014 - 01.2015
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Delivered food orders from kitchen to customers' tables.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
Education
High School Diploma -
Foley High School
Foley, ALSkills
- Operational Efficiency
- Food Safety Compliance
- Guest Relations
- Staff Motivation
- Employee Scheduling
- Order Accuracy
- Emergency Procedures
- Labor cost control
- Facility Maintenance
- Training and mentoring
- Health and Safety Regulations
- Conflict Resolution
- Training and coaching
- Staff Management
- POS system operations
- Hiring
- Vendor negotiation
- Food costs
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Scheduling Staff
- Health Code Compliance
Timeline
Restaurant Front of House Manager
Sunliner Diner
11.2023 - Current
Restaurant Front of House Manager
Tin Top Restaraunt And Oyster Bar
06.2022 - 05.2024
Bartender Supervisor
Tin Top Restaraunt And Oyster Bar
04.2019 - 01.2022
Server
Tin Top Restaurant And Oyster Bar
03.2015 - 04.2019
Expo Runner
Tin Top Restaurant And Oyster Bar
03.2014 - 01.2015
High School Diploma -
Foley High School