Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Wilson

Foley,AL

Summary

Adept at driving operational efficiency and enhancing guest relations, I leveraged my expertise in food safety compliance and staff motivation at Tin Top Restaurant & Oyster Bar to significantly improve service delivery. My leadership ensured a professional and safe environment, mastering conflict resolution and staff management, which resulted in heightened customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Restaurant Front of House Manager

Sunliner Diner
11.2023 - Current
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Restaurant Front of House Manager

Tin Top Restaraunt And Oyster Bar
06.2022 - 05.2024
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Handled payroll for all staff
  • Schedules for all front of house employees
  • Viewed and coded all invoices
  • Managed all food, liquor,beer and wine cost
  • Serve Safe Certified
  • Taught all Responsible vendor program classes

Bartender Supervisor

Tin Top Restaraunt And Oyster Bar
04.2019 - 01.2022
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled all beer, liquor, and wine orders
  • Managed all inventory weekly and monthly

Server

Tin Top Restaurant And Oyster Bar
03.2015 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Expo Runner

Tin Top Restaurant And Oyster Bar
03.2014 - 01.2015
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
  • Delivered food orders from kitchen to customers' tables.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.

Education

High School Diploma -

Foley High School
Foley, AL

Skills

  • Operational Efficiency
  • Food Safety Compliance
  • Guest Relations
  • Staff Motivation
  • Employee Scheduling
  • Order Accuracy
  • Emergency Procedures
  • Labor cost control
  • Facility Maintenance
  • Training and mentoring
  • Health and Safety Regulations
  • Conflict Resolution
  • Training and coaching
  • Staff Management
  • POS system operations
  • Hiring
  • Vendor negotiation
  • Food costs
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Team Leadership
  • Scheduling Staff
  • Health Code Compliance

Timeline

Restaurant Front of House Manager

Sunliner Diner
11.2023 - Current

Restaurant Front of House Manager

Tin Top Restaraunt And Oyster Bar
06.2022 - 05.2024

Bartender Supervisor

Tin Top Restaraunt And Oyster Bar
04.2019 - 01.2022

Server

Tin Top Restaurant And Oyster Bar
03.2015 - 04.2019

Expo Runner

Tin Top Restaurant And Oyster Bar
03.2014 - 01.2015

High School Diploma -

Foley High School

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Katelyn Wilson