Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Wilson

Katelyn Wilson

Lascassas,TN

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving skills and positive attitude at Animal City to enhance customer satisfaction and drive repeat business. Skilled in multitasking and collaboration, I consistently met deadlines and supported team efforts, contributing to a significant increase in store efficiency and customer loyalty.

Overview

5
5
years of professional experience

Work History

Employee

Animal City
02.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
  • Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
  • Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
  • Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
  • Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
  • Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
  • Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
  • Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
  • Addressed customer concerns regarding pet health or behavior issues with empathy, offering solutions based on personal expertise in animal care.
  • Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
  • Contributed to a safe shopping environment by promptly addressing any potential hazards or safety concerns that arose within the store.
  • Monitored animal health regularly, facilitating prompt veterinary attention when needed.
  • Maintained up-to-date knowledge on new products and industry trends, offering informed recommendations to customers seeking advice.
  • Conducted thorough research on various pet species'' needs to provide accurate information to prospective adopters or buyers.
  • Enhanced customer satisfaction by providing personalized assistance and care for pets in the store.
  • Organized successful adoption events, connecting numerous pets with loving forever homes.
  • Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
  • Educated customers on preventive healthcare measures, promoting pet wellness and reducing illness occurrences.
  • Administered medications accurately and safely to support effective treatments of various conditions.
  • Dressed wounds and prescribed medication to prevent infection.
  • Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
  • Conducted thorough physical examinations of animals to assess overall health and identify potential issues.
  • Quarantined infected animals for specialized treatment to curtail disease spread.
  • Educated pet owners on proper care techniques, such as diet, exercise, and preventative medicine.
  • Safely restrained animals during examinations or procedures to minimize stress levels while protecting both patients and staff members from injury risks.
  • Provided basic grooming services for shelter pets, enhancing their overall appearance and adoptability.
  • Completed thorough cleaning tasks daily to maintain a hygienic environment for both animals and visitors alike.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
  • Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Performed basic wound care and other medical aid.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Supported staff with routine medical procedures, ensuring timely care for all animals.
  • Assisted in the successful adoption of pets by maintaining clean and attractive living spaces for animals.
  • Adhered to strict protocols when working with special needs or medically fragile animals, providing them with specialized care as directed.

Hostess

Longhorn Steakhouse
01.2020 - 02.2021
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Opened and closed seating sections according to volume of guests.
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

No Degree - Audio Production

Middle Tennessee State University
Murfreesboro, TN
04-2022

High School Diploma -

Oakland High School
Murfreesboro, TN
05-2018

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Attention to Detail
  • Multitasking Abilities
  • Time Management

Timeline

Employee

Animal City
02.2021 - Current

Hostess

Longhorn Steakhouse
01.2020 - 02.2021

No Degree - Audio Production

Middle Tennessee State University

High School Diploma -

Oakland High School

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Katelyn Wilson