Katelyn Young

Crew Member

Dairy Queen Grill & Chill

Eaton

10.2022 - Current

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Ensured that all safety protocols were followed during training sessions.
Assisted in hiring crew members to expedite on-boarding process.
Guided employees through change management processes during upgrades or rollouts.
Instructed new team members on correct procedures for operations.
Stocked shelves and cases with new or transferred items.
Took orders from patrons and input selections into store computer system.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Provided excellent customer service to maintain a positive atmosphere for guests.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Restocked kitchen supplies including food products and utensils.
Addressed customer questions and concerns regarding products and services.
Welcomed customers, offering assistance to help find store items.
Greeted customers and responded to informational requests.
Processed credit card transactions accurately and efficiently.
Offered customers carry-out service at completion of transaction.
Resolved customer complaints in a professional manner.
Maintained current knowledge of store promotions to highlight sales to customers.