Katelyn Zaldivar, MHA
FL
Summary
Enthusiastic early careerist with a strong background in the healthcare sector, showcasing advanced proficiency in EMR systems and Contract Labor software. Leveraging 10+ years of experience, with superior skills in working in both team-based and independent capacities. Bringing strong work ethic, excellent organizational skills and high energy to your organization. Excited to take on new challenges with a successful team or individually.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account/Program Manager (Remote)
Aya Healthcare
San Diego, CA
10.2022 - Current
- Collaborate with hiring managers to determine healthcare staffing needs and promptly fill open positions with exceptional healthcare staff.
- Managed 3 accounts simultaneously while meeting deadlines.
- Managed 150-250 correspondence emails daily with all hiring managers, recruiters and agencies regarding candidates, job placement, and job posting.
- Facilitated communication between different internal departments in order to resolve issues quickly.
- Assisted with the preparation of presentations for senior management meetings.
- Participated on client calls and reported progress on current Open Jobs, Traveler Extensions, and Travelers cleared to start.
- Assisted in recruiting and hiring process by sourcing and screening 35-55 applicants daily for manager approval.
- Reviewed and posted 30-50 jobs as requested by manager.
- Tracked 80-100 applicants through the applicant tracking system and coordinated with the Compliance team regarding onboarding.
- Sent first-day instructions to travelers, agencies, recruiter, and compliance team prior to official start date as part of onboarding process.
Healthcare Consultant
Angel Primary Care Clinic
Lakeland, FL
09.2023 - 09.2024
- Provided strategic advice and guidance to healthcare organizations on operational and financial performance improvement initiatives.
- Analyzed current healthcare processes to identify areas of improvement in efficiency and effectiveness.
- Designed implementation plans for new technologies and procedures within the healthcare system.
- Created comprehensive business plans that addressed organizational needs and goals.
- Assessed medical staff performance against quality standards set by regulatory agencies.
Behavioral Health Program Management Intern
Zucker Hillside Northwell Health
New Hyde Park, NY
01.2023 - 05.2023
- Communicated status of assigned responsibilities to management.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
- Completed special projects under manager guidance.
Home Care Manager
Metro Physical Therapy
Garden City, NY
01.2022 - 08.2022
- .Directed daily operations at facility caring for more than 10 individuals.
- Created and maintained excel workbook with therapist records, maintaining accuracy while managing sensitive data.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times by reducing therapist assignment wait time depending on need and region
- Assisted in patient verification and intake process when needed.
- Assigned 50 patient cases per day to available physical, occupational and speech therapists.
- Collaborated with HR to ensure all new therapist onboarded are in compliance and credentialed.
- Managed operations in accordance with budget requirements.
Credentialing Coordinator (Remote)
Metro Physical Therapy
Garden City, NY
08.2020 - 10.2022
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing for 50+ facilities and 200+ user credentials to initiate and maintain registration and enrollment processes.
- Completed enrollment contracts into Medicaid, Medicare, Workers Compensation and private health insurance plans.
- Set up NPI numbers for 200+ providers and facilities and updated current profile information.
- Created, updated, and kept track of provider CAQH accounts
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
- Offered high level of assistance during managed care auditing process and conducted internal file audits.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Produced reports outlining assessments completed and follow-up recommendations.
- Supported human resources, controlling resume flow within applicant tracking system.
- Assisted HR regarding onboarding process.
Insurance Verification Supervisor
Metro Physical Therapy
Garden City, NY
08.2020 - 12.2021
- Oversaw a verification team of 4 and trained new employees to the team
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Performed verification of Medicare, Workers Comp, No Fault and private insurances
- Updated patient and insurance data and input changes into Theraoffice.
- Instructed patients on amounts covered under benefits plans in easy-to-understand terminology.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Collaborated with other departments to ensure smooth billing processes
Home Care Coordinator
Metro Physical Therapy
Garden City, NY
01.2020 - 08.2020
- Improved operations by working with team members and customers to find workable solutions
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Followed specific security rules and guidelines to protect patient medical records and payment card information.
- Performed verification of Medicare, Workers Comp, No Fault, and private insurance coverage.
- Identified important patient and demographic information.
- Faxed out Plan of Cares for all Medicare patients to referring physicians
- Mailed Patient Satisfaction Surveys to patient that were discharged from treatment
Education
Master of Health Administration -
Hofstra University
Hempstead, NY08.2023
Bachelor of Arts - Psychology
SUNY College At Old Westbury
Old Westbury, NY08.2020
Skills
- Proficient in Microsoft Excel, Powerpoint, Word, & Power Bi
- Allscripts, Care Tool, eClinicalWorks, Theraoffice, LotusConnect
Certification
- FEMA : Introduction to Incident Command System, ICS-100, Date Completed: 11/07/2022
- FEMA: An Introduction to the National Incident Management System, ICS-700, Date Completed: 11/07/2022
Professional Affiliations
- Hofstra University - Future Healthcare Leaders 2021-2023
- American College of Healthcare Executives (ACHE) - Participate in Local Central Florida Chapter and previously participated in HLNY Chapter
Languages
Spanish
Native/ Bilingual
Timeline
Healthcare Consultant
Angel Primary Care Clinic
09.2023 - 09.2024
Behavioral Health Program Management Intern
Zucker Hillside Northwell Health
01.2023 - 05.2023
Account/Program Manager (Remote)
Aya Healthcare
10.2022 - Current
Home Care Manager
Metro Physical Therapy
01.2022 - 08.2022
Credentialing Coordinator (Remote)
Metro Physical Therapy
08.2020 - 10.2022
Insurance Verification Supervisor
Metro Physical Therapy
08.2020 - 12.2021
Home Care Coordinator
Metro Physical Therapy
01.2020 - 08.2020
Master of Health Administration -
Hofstra University
Bachelor of Arts - Psychology
SUNY College At Old Westbury
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