Katelyne Prutznal
Clio,MI
Summary
Ambitious and driven employee looking to benefit an organization by completing quality assurance audits to ensure adherence to company policy. Proactive professional accomplished in hiring, developing, full compliance audits and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Overview
9
9
years of professional experience
Work History
Human Resource Director
Pomeroy Living
Northville , MI
02.2024 - Current
- Oversee 67 employees and 7 Directors
- Health Benefits Administration**: Oversee the enrollment and management of health benefits for employees, ensuring they receive necessary information and support.
- COBRA Administration**: Manage COBRA continuation coverage, ensuring compliance with federal regulations and timely communication to eligible employees.
- Disciplinary Process**: Implement and manage the disciplinary process, ensuring fair treatment and adherence to policies.
- Termination Process**: Administer the termination process, ensuring compliance with legal and organizational policies.
- Workers' Compensation Claims Management**: Manage the workers' compensation claims process, assisting employees in filing claims and ensuring compliance with regulations.
- Employee Injury Reporting**: Oversee the reporting and management of employee injuries, ensuring proper documentation and response procedures are followed.
- Corporate Monthly Reports**: Prepare and present corporate monthly reports related to turnover, FMLA, and new hires to senior management.
- Administered payroll efficiently.
- Deductions for Facility Property**: Manage deductions related to facility property, ensuring clear communication to employees.
- Garnishments Management**: Process garnishments and ensure compliance with legal requirements and employee communication.
- Investigations Coordination**: Conduct and manage investigations related to employee conduct and workplace issues.
Client Service Representative
Oakland Veterinary Referral Services
West Bloomfield , MI
11.2023 - 08.2024
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Assist stat patients to the back.
- Handle one-on-one invoicing, refunds, or explanations of invoices.
- Cash handling.
- Explaining the cremation options and/or tear grants if need be.
- Send records and update the patient chart.
Regional Managing Partner/HR
Vista Springs Timber Ridge
East Lansing, MI
07.2022 - Current
- Overseeing of all functions of 3 AFC's and 2 HFA buildings In E Lansing, MI
- Overseen 260 Residents, 160 Employees and 9 Department heads
- Proven track record of 3 full compliance audits from the state on resident annual bcals and employee files being in compliance
- Daily communication with families, employees and supervisors
- Completed weekly and daily reports in a timely manner
- Ensured compliance with the State of Michigan as a facility whole
- Assisted and executed State Corrective Action Plans
- Auditing of employee and residential files to ensure State compliance
- Assisted and advocated for facility marketing to create a higher facility census
- Licensing compliance for the state of Michigan for HFA - AFC
Associate Administrative Officer
Vista Springs Timber Ridge
E. Lansing, MI
03.2022 - 07.2022
- Recruited and interviewed employee candidates best qualified to meet company standards
- Executed employee orientations and presentations with engaging communication skills
- Completed new hire onboarding processes and guaranteed fast paced employment
- Conducted team building, conflict resolution solutions and strategies to employees and supervisors
- Explored and developed new and positive ways to maintain employee retention
- Investigated employee/residential grievances and completed workplace injury claims
- Applied and ensured benefits to part-time and full-time employees, completed payroll and assisted to provide accurate information for wage garnishments and DHS claims
- Performed State regulations and compliance for multiple buildings at once
- Oversaw active billing claims to ensure accuracy
Operations Director/HR
Bavarian Comfort Care Assisted Living and Memory Care
Bridgeport, MI
06.2020 - 03.2022
- Performed general customer service duties to ensure resident satisfaction
- Answered questions of residents, families and addressed concerns to problem solve with the management team to create lol appropriate solutions
- Performed Facility Management to serve as the primary contact for all operational and functional management of the building
- Maintained vendors, contracts and ensured safe environments of the facility
- Ensured annual and quarterly inspections of facility systems were conducted per state guidelines and regulations
- Held knowledge of chemicals and equipment necessary to properly clean facilities per state infection control guidelines and regulations
- Managed schedules over 7 different shifts with 56 employees
- Conducted HR duties including managing all staffing needs, hiring, terminations, orientation and keeping employee files in compliance
- Assistance with Nursing Staff to complete assessments and clinical reporting
- Completed on-call duties and readily available per facility needs
District Director of Operations
Sugar Bush Manor
Flint, MI
04.2018 - 06.2020
- Conducted meetings with staff, families and other state agencies
- Maintained staff and resident compliance by ensuring staffing ratios, completing annual paperwork and getting signatures from DPOA's
- Responsible for marketing, intakes and medication upon initial move in date
- Oversaw coverage of these homes, serving scheduling needs per building licensure regulations
- Monitored the condition of the buildings and completed rounds to ensure resident health and safety
- Provided strong customer service skills by creating a light and positive work environment
- Strong attention to detail by completing payroll in a timely manner
Home Manager
Beacon Specialized Living
Goodrich, MI
06.2015 - 01.2020
- Managed three AFC homes catering to 60 residents and employing 55 staff members.
- Executed accurate payroll duties.
- scheduling
- Implemented effective investigative techniques.
- Conducted inspections for CPS, APS and state licensure visits.
- Available for emergency support cases.
- Facilitated inpatient admissions.
- Tracked financial allocation effectively.
- Resolved conflicts.
- Collaborated with individuals diagnosed with criminal insanity and severe autism.
- Managed medication schedules.
Education
Diploma -
Lapeer West
Lapeer, MI06.2014
Behavioral Health - General Psychiatric Health Management for BPD
Harvard Medical
Remote01.2022
bachelor's degree - Human Resources Management
Pennfoster
02-2026
Skills
- Investigative oversight
- Leadership coaching
- Company organization
- Training programs
- Staff compensation
- Grievance handling
- Personnel files
- Payroll coordination
- Compensation and benefits
- Labor negotiations
- Training development
- Workforce improvements
- Recruitment and hiring
- HR policy development
- Recordkeeping
- Benefits programs
- Labor law compliance
- Team guidance
- Compliance
- HR recordkeeping
- Training leadership
- HRIS management
- Hiring and recruitment oversight
- Occupational safety
- Affirmative action
- ADA compliance
References
- Pamela Denise, RN, 586-634-6669
- Judy Naranjo, District Director, 810-358-6285
- Kaitlyn Noiles, Wellness Director, 989-255-0571
- Jenny Bishop, Licensed Social Worker, 517-648-7217
Languages
- English
- Spanish (Partial fluency)
Timeline
Human Resource Director
Pomeroy Living
02.2024 - Current
Client Service Representative
Oakland Veterinary Referral Services
11.2023 - 08.2024
Regional Managing Partner/HR
Vista Springs Timber Ridge
07.2022 - Current
Associate Administrative Officer
Vista Springs Timber Ridge
03.2022 - 07.2022
Operations Director/HR
Bavarian Comfort Care Assisted Living and Memory Care
06.2020 - 03.2022
District Director of Operations
Sugar Bush Manor
04.2018 - 06.2020
Home Manager
Beacon Specialized Living
06.2015 - 01.2020
Diploma -
Lapeer West
Behavioral Health - General Psychiatric Health Management for BPD
Harvard Medical
bachelor's degree - Human Resources Management
Pennfoster
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