Katelyn M. Pirie

Under the supervision of the Foxwoods Rewards Shift Manager, I was responsible for the enrollment of new club members, accurate redemption of promotional coupons and programs while providing excellent customer service to internal and external guests at Foxwoods Resort Casino.

• Provides a welcome reception for guests who arrive by bus, informing them of schedules, departure information and attractions to ensure a pleasant experience. Walks the casino floor and provides information on the property and promotional events along with registering players for the Rewards Card.
• Provide Details about present and upcoming Events and promotions.
• Welcome and sign in over 1000 patrons into tournaments.
• Montior and/or fix slot machines and Kiosks
• Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Cleaned tables off to help the server & to shorten the wait-times for patrons.
• Used cash registers and credit card machines to cash out customers.
• Recorded available tables after seating each party using specialized seating software.
• Assisted managers with quickly resolving service- and food-related issues.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Prepared dining room for special upcoming functions by decorating and generating special group menus.
• Supervised server balance and monitored table turnover to accurately seat customers.

• ability to handle a fast-paced environment, energetic work attitude, familiarity with inventory control, staff scheduling knowledge, deep understanding of club operations and working; and moderate knowledge of general aspects of the job. A Players Club Representative will provide customer service to existing members and also enroll new members into the club.
• Informing club members about benefits, contests and various promotions; opening new accounts, issuing cards to the player’s club member; providing service to guests with a positive demeanor and pleasant attitude
• Promptly responded to inquiries and requests from prospective customers.
• Trained staff on operating procedures and company services.

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• I was responsible for welcoming customers
• Seating them at their tables
• Working in buffets, and restaurants
• Using Pro Host
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• I was responsible for directing people to the casino while construction and new renovations were being done
• Driving the elderly people to and from there cars if needed
• Helping lost confused people
• Worked outside

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved perfect attendance and on-time record.
• Provided positive first impressions to welcome existing, new and potential customers.