Katelynn Anderson Otero
Tampa
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
Advent Health Medical Group
09.2023 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Lead Certified Medical Assistant
Baycare Medical Group
08.2021 - 08.2023
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
Chiropractic Assistant
Synergy Health and Wellness
10.2019 - 08.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using CHIROTOUCH and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Assisted chiropractor during patient exams to implement treatment plans quickly. Performed electric muscle stimulation
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
Server, Trainer
American Social, Tampa, Florida
03.2019 - 03.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Education
Associate of Arts - Criminal Justice
Keiser University
Lakeland, Florida06.2021
Certificate - Medical Assistant
Phlebotomy Career Training
Dearborn, MI04.2021
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Multitasking and organization
- Phlebotomy techniques
- Infection control
Timeline
Certified Medical Assistant
Advent Health Medical Group
09.2023 - Current
Lead Certified Medical Assistant
Baycare Medical Group
08.2021 - 08.2023
Chiropractic Assistant
Synergy Health and Wellness
10.2019 - 08.2021
Server, Trainer
American Social, Tampa, Florida
03.2019 - 03.2020
Associate of Arts - Criminal Justice
Keiser University
Certificate - Medical Assistant
Phlebotomy Career Training
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