Katelynn Arend
Parker
Summary
Results-driven healthcare and public safety professional with proven leadership in patient care environments. Expertise in staff training and team performance enhancement while maintaining strict safety compliance. Skilled in critical decision-making under pressure, fostering community trust and safety.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Armed Patrol Officer
City of Aurora Police Department
Aurora
03.2026 - Current
- Patrolled designated areas to ensure public safety and deter criminal activity.
- Demonstrated critical decision-making and applied de-escalation techniques to maintain public safety in high-pressure situations.
- Executed emergency response, conducted criminal investigations, resolved conflicts, authored reports, and engaged with community members to enhance safety and trust.
- Responded to emergency calls, providing immediate assistance and support to citizens.
- Conducted thorough investigations of incidents, gathering evidence and witness statements.
Lead PCT
HCA HealthONE Sky Ridge
Lone Tree
11.2024 - 07.2025
- Supervised daily operations of patient care team at HCA HealthONE Sky Ridge.
- Trained new staff on patient care protocols and safety procedures.
- Supported PCTs in training and provided additional assistance to enhance unit performance
- Facilitated bimonthly meetings with management to collaboratively develop strategies for team support
- Assisted nursing staff with patient assessments and vital sign monitoring.
PCT (Patient Care Technician)
HCA HealthONE Sky Ridge
Lone Tree
06.2024 - 11.2024
- Assisted patients with daily activities to enhance comfort and independence
- Answered patient call lights promptly to ensure timely assistance and care
- Performed thorough cleaning in patient areas to maintain a safe and hygienic environment
Patient Scheduling Coordinator
Radiology Imaging Associates
Englewood
01.2023 - 06.2024
- Partnered with healthcare providers to maintain optimal schedules that improved patient outcomes.
- Collaborated with healthcare staff to ensure appointment scheduling aligned with clinic protocols, enhancing workflow.
- Leveraged RIS software to schedule patient appointments promptly, reducing wait times.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Store Lead
Men's Wearhouse
Lone Tree
01.2022 - 12.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided energetic responses to customers in-store and by telephone, enhancing customer satisfaction and loyalty.
- Maintained knowledge of store sales, payment policies, and security standards to ensure compliance and enhance customer service.
- Worked additional shifts during peak times to support team operations during peak periods to support team during high-demand times and maintain service levels.
Sales Associate
Men's Wearhouse
Lone Tree
03.2021 - 01.2022
- Built strong rapport with customers and recommended appropriate products, leading to a significant increase in sales revenue.
- Assessed customer needs and utilized suggestive selling techniques, resulting in enhanced customer satisfaction and increased sales.
- Engaged with potential customers to develop new client relationships, effectively highlighting benefits of product offerings.
Front of House Team Member
Freddy's Frozen Custard & Steakburgers
Parker
10.2020 - 02.2021
- Greeted customers and responded to inquiries about menu items and specials, enhancing customer experience.
- Welcomed customers with a friendly demeanor and shared detailed menu information.
- Liaised between kitchen staff and customers, accurately addressing dietary restrictions and special requests.
- Prepared and served high-quality frozen custard and steakburgers.
- Maintained cleanliness and organization of the dining area.
Crew Member
Wendy's
Parker
05.2020 - 09.2020
- Provided excellent customer service during high-volume meal periods.
- Exceeded performance expectations, earning recognition from supervisors for commitment to job responsibilities.
- Ensured cleanliness in dining area, contributing to positive customer experiences.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment to prepare food items efficiently.
Education
Colorado POST Certification - Law Enforcement
Aurora Police Academy
Aurora, CO03-2026
CNA License -
APL Med
Aurora, CO02-2024
High school diploma -
Chaparral High School
Parker, CO, US05-2022
Some College (No Degree) - Nursing
Metropolitan State University of Denver
Denver, COSkills
- Criminal investigation
- Crisis management
- Public safety
- Report writing
- Critical thinking
- Problem solving
- Time management
- Team collaboration
- English proficiency
- Verbal communication
- Listening skills
- HIPAA compliance
Certification
- Colorado POST Certification, 03/01/26-Present
- CNA - Department of Regulatory Agencies, 02/01/2025-01/31/2027
- Basic Life Support - American Red Cross, 11/02/2024-11/30/2026
Awards
Daffodil Award, 02/01/25
Timeline
Armed Patrol Officer
City of Aurora Police Department
03.2026 - Current
Lead PCT
HCA HealthONE Sky Ridge
11.2024 - 07.2025
PCT (Patient Care Technician)
HCA HealthONE Sky Ridge
06.2024 - 11.2024
Patient Scheduling Coordinator
Radiology Imaging Associates
01.2023 - 06.2024
Store Lead
Men's Wearhouse
01.2022 - 12.2022
Sales Associate
Men's Wearhouse
03.2021 - 01.2022
Front of House Team Member
Freddy's Frozen Custard & Steakburgers
10.2020 - 02.2021
Crew Member
Wendy's
05.2020 - 09.2020
Colorado POST Certification - Law Enforcement
Aurora Police Academy
CNA License -
APL Med
High school diploma -
Chaparral High School
Some College (No Degree) - Nursing
Metropolitan State University of Denver