Katelynn Arend
Parker,CO
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Patient Scheduling Coordinator
Radiology Imaging Associates
Englewood, CO
01.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used RIS and ONBASE to schedule patients.
- Answered phone calls and messages for scheduling appointments and handling patient inquiries.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
Store Lead
Men's Wearhouse
Lone Tree, CO
01.2022 - 12.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- Organized shift meetings to communicate and resolve issues for night operations.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Men's Wearhouse
Lone Tree, CO
03.2021 - 01.2022
- I
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Front of House Team Member
Freddy’s Frozen Custard & Steakburgers
Parker, CO
10.2020 - 02.2021
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Crew Member
Wendy's
Parker, CO
05.2020 - 09.2020
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High school diploma -
Chaparral High School
08.2018 - 05.2022
Skills
Food PreparationCleaning ExperienceKitchen ExperienceFood ServiceFood HandlingCash HandlingFood ProductionCookingPOSRetail SalesEnglishCustomer serviceMerchandisingRetail ManagementManagementStore Management Experience
Self-Motivated
Active Listening
Cultural Awareness
Problem-Solving
Good Telephone Etiquette
Analytical and Critical Thinking
Timeline
Patient Scheduling Coordinator
Radiology Imaging Associates
01.2023 - Current
Store Lead
Men's Wearhouse
01.2022 - 12.2022
Sales Associate
Men's Wearhouse
03.2021 - 01.2022
Front of House Team Member
Freddy’s Frozen Custard & Steakburgers
10.2020 - 02.2021
Crew Member
Wendy's
05.2020 - 09.2020
High school diploma -
Chaparral High School
08.2018 - 05.2022