Katelynn Assur
King George,VA
Summary
Patient-focused administrative professional with extensive customer service expertise in the healthcare sector. Proven ability to enhance operational efficiency through effective communication, referral coordination, and policy enforcement. Recognized for conflict resolution skills and commitment to exceptional customer service standards. Experienced pharmacy assistant adept at maintaining patient profiles and managing inventory in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Home Manager
Self-employeed
King George, VA
02.2018 - Current
- Company overview: Managed a four-person household.
- Organized and maintained schedules.
- Managed household budgets and coordinated extracurricular activities.
- Highlighted expertise in multitasking, organization, and financial management.
Front Desk Administrator
Dr. Wolanski
Charlottesville, VA
06.2016 - 02.2018
- Company overview: Medical Office.
- Scheduled patient appointments efficiently, ensuring optimal time management for OB/GYN services.
- Coordinated insurance services and verified coverage to facilitate seamless patient care.
- Managed electronic medical records with proficiency in EMR systems, ensuring accurate and timely updates.
- Coordinated with other medical offices to safely and effectively assist patients.
Senior Support Specialist
Perrigo Pharmaceuticals
Charlottesville, VA
05.2015 - 06.2016
- Company Overview: Pharmaceuticals.
- Documented adverse events and consumer complaints using the TrackWise system.
- Knowledge and compliance with FDA processes and requirements.
- In-depth working knowledge of prescription, over-the-counter, and dietary supplements manufactured by Perrigo.
- Customer relations and dispute resolution.
- Provided consumer education about pharmaceutical products and interactions.
Pharmacy Technician and Store Manager
Walgreens Pharmacy
Fredericksburg, VA
06.2011 - 01.2015
- Company Overview: Pharmacy.
- Pharmacy technician.
- Use of the Intercom Plus workflow system.
- Processed prescription orders involving filling, labeling, and verifying prescriptions.
- Collaborated with healthcare providers and clinicians.
- Conducted insurance verification for patients.
- Data systems entry.
- Consistently provided exceptional service.
- Promotion to the management and training of employees for both the store and the pharmacy in 2012.
- Managed administrative tasks such as Cisco program scheduling, payroll coordination, and employee communication.
- Sales and marketing strategic development and implementation.
- Opening system start-ups, stock management, cash handling, and oversight.
- Consumer relations.
- Liaison between upper-level management and non-management team members.
- Modeling and delivering excellent customer service while monitoring the security, efficiency, and productivity of the store.
Education
General Studies - Courses towards Associates degree
Germanna Community College
Locust Grove, VADiploma - Standard High School Diploma
Orange County High School
Skills
- Medical office experience
- Accuracy
- Dependability
- Detail orientation
- Multitasking
- Organizational skills
- Task prioritization
- Time management
- Teamwork
- Stress management
- Professional verbal and written communication
- Verifying and calculating insurance coverage
- Verifying prescription accuracy prior to dispensing
- Data entry
- Precision
- Ordering supplies
- Customer service
- Preserving patient confidentiality
- Medical and pharmaceutical terminology
- Professional demeanor
- Maintaining records
- Resolving billing discrepancies
- Processing customer payments
- Preparing sterile compounds
- EMR Systems
- Insurance verification
- Records management
- Reliable
- Trustworthy
- Focused
References
References available upon request.
Timeline
Home Manager
Self-employeed
02.2018 - Current
Front Desk Administrator
Dr. Wolanski
06.2016 - 02.2018
Senior Support Specialist
Perrigo Pharmaceuticals
05.2015 - 06.2016
Pharmacy Technician and Store Manager
Walgreens Pharmacy
06.2011 - 01.2015
General Studies - Courses towards Associates degree
Germanna Community College
Diploma - Standard High School Diploma
Orange County High School
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