Katelynn Bolick
Colorado Springs,CO
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Applebee's Grill + Bar. Proven ability to enhance guest experiences through effective communication and upselling techniques, consistently exceeding sales targets. Recognized for maintaining cleanliness standards and fostering positive relationships, ensuring a welcoming environment for all patrons.
Experienced with creating supportive and nurturing home environments. Utilizes effective communication and problem-solving to address individual needs. Knowledge of fostering positive relationships and ensuring safety and well-being.
Overview
2026
2026
years of professional experience
Work History
Server
Freds of Roscommon
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately, processing payments efficiently.
- Anticipated guest needs, providing recommendations to enhance dining experience.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Night Stocker
Family Fare Supermarket
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Operated pallet jacks and hand trucks for safe transportation of merchandise.
- Collaborated with team members to ensure timely restocking during peak hours.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Noght Stocker
Meijer
- Restocked shelves efficiently to ensure product availability for customers.
- Assisted in maintaining store cleanliness and organization throughout shifts.
- Collaborated with team members to optimize stocking processes and reduce downtime.
- Operated equipment safely, including pallet jacks and forklifts, in stock management tasks.
Server
Gallagher's
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with kitchen staff to coordinate timely order delivery for optimal dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Applebee's Grill + Bar
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Host Home Provider
Community Advantage
04.2025 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Facilitated communication between clients and their families, promoting understanding and cooperation in care plans.
- Developed and implemented individualized care strategies based on client needs and preferences.
- Monitored client progress, adjusting support plans to ensure optimal outcomes and satisfaction.
- Coordinated recreational activities that encouraged social interaction and skill development among clients.
- Collaborated with healthcare professionals to address client health concerns and improve overall well-being.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory standards and reporting requirements.
- Delivered comprehensive training on emergency procedures for all household members resulting in increased preparedness in crisis situations.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Implemented evidence-based practices leading to better quality of life indicators among the host home population.
- Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
- Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Improved client communication skills through consistent modeling and reinforcement strategies.
- Developed personalized care plans for each client to address their unique needs and goals.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Cleaning Technician
Vetter Cleaning
05.2025 - 07.2025
- Operated cleaning equipment to maintain high standards of cleanliness in assigned areas.
- Collaborated with team members to efficiently complete daily cleaning tasks within designated timeframes.
- Utilized eco-friendly cleaning products and techniques to promote environmental sustainability in operations.
- Maintained inventory of cleaning supplies, notifying management of low stock levels for timely replenishment.
- Achieved consistent positive feedback from clients regarding cleanliness and attention to detail in service delivery.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
- Enhanced floor appearance with regular stripping, waxing, and buffing services for various surface types.
- Emptied trashcans and transported waste to collection areas.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Server
Silver Dollar Pub and Grill
07.2024 - 04.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in menu presentations, ensuring detailed knowledge of food and beverage offerings.
- Collaborated with kitchen staff to coordinate timely order delivery for optimal dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new team members on operational procedures and customer service best practices.
- Processed transactions accurately using POS systems, ensuring efficient billing procedures.
- Handled multi-tasking effectively during peak hours while maintaining high service quality.
- Upsold daily specials and beverages, enhancing guest satisfaction and increasing sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Grayling High School
Grayling, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safety awareness
- Emotional support
- Transportation assistance
- Social skills training
- Household management
- Activity planning
- Meal planning
- Recreational activities
- Community involvement
- Disability awareness
- Educational support
- Personal care assistance
- Hygiene assistance
- Adaptive equipment use
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Active listening
- Dressing assistance
- Adaptability and flexibility
- Patient confidentiality
- Supportive personality
- Relationship building
- Meal planning and preparation
- Personal hygiene assistance
- Housekeeping
- Documentation and recordkeeping
- Medication administration
- First aid training
Timeline
Cleaning Technician
Vetter Cleaning
05.2025 - 07.2025
Host Home Provider
Community Advantage
04.2025 - Current
Server
Silver Dollar Pub and Grill
07.2024 - 04.2025
Server
Freds of Roscommon
Night Stocker
Family Fare Supermarket
Noght Stocker
Meijer
Server
Gallagher's
Server
Applebee's Grill + Bar
High School Diploma -
Grayling High School