Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelynn Brendly

Indian River

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging strengths to drive team success and contribute to organizational growth. Eager to embrace new challenges that enhance personal and professional development.

Overview

10
10
years of professional experience

Work History

Warranty Administrator

Daifuku America
10.2022 - Current
  • Coordinated communication between customers and service departments to resolve warranty issues promptly.
  • Led warranty claims processing, ensuring timely resolution and customer satisfaction.
  • Analyzed trends in warranty claims, identifying areas for process improvement and cost reduction.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
  • Coordinated cross-functional efforts between engineering, production, and customer support teams to address recurring product issues effectively.

Medical Assistant

Bay Street Orthopedics and Spine
10.2020 - 10.2022
  • Administered patient intake processes, ensuring accurate collection of medical histories and insurance information.
  • Educated patients on treatment plans and post-operative care, enhancing patient understanding and compliance.
  • Prepped all patient charts/documentations for future appointments.
  • Assisted the physician during examinations with but not limited to: documentation of treatment plan, ultrasounds, injections and aspirations; and removing post operative casts, splints, staples and sutures.
  • Interacted closely with all other departments to ensure patient needs were met and pre operative clearance, surgery, and post operative care were met.
  • Trained new staff on office protocols and procedures, fostering a knowledgeable team environment for high-quality patient care.

First Lead/Assistant Manager

Maurice’s
08.2018 - 10.2020
  • Conducted monthly inventories of materials on the floor.
  • Ensured clients received outstanding service to not only maintain but to extend the relationship for future business opportunities.
  • Utilized basic sales strategies to engage customers and present solutions to suit individual needs.
  • Processed accurate and efficient sales and return transactions.
  • Biweekly floor changes to update marketing.
  • Mentored staff, fostering a collaborative environment to enhance productivity and engagement.

Release Management

Jervis Webb
11.2015 - 08.2016
  • Actively processed demands from Sales, Engineering, and Project Management.
  • Created production orders for Manufacturing, routing through operations of the shop.
  • Monitored production orders and adjusted schedules as needed.
  • Adjusted and monitored inventory.
  • Communicated with all departments to ensure the end goal was met.

Education

Associate of Business Administration -

North Central Michigan College
Petoskey

Skills

  • Strategic decision-making
  • Goal setting
  • Client support
  • Detail-oriented approach
  • Cross-functional teamwork
  • Effective task management

Timeline

Warranty Administrator

Daifuku America
10.2022 - Current

Medical Assistant

Bay Street Orthopedics and Spine
10.2020 - 10.2022

First Lead/Assistant Manager

Maurice’s
08.2018 - 10.2020

Release Management

Jervis Webb
11.2015 - 08.2016

Associate of Business Administration -

North Central Michigan College

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