KATELYNN BURNSIDE
MAMMOTH LAKES,CA
Summary
An enthusiastic manager with drive, determination, and a proven ability to ensure that a restaurant operates efficiently and profitably. Strong focuses on hospitality and employee job satisfaction. Excels at prioritizing and completing tasks simultaneously while delivering high quality results. Ability to run multiple locations while maintaining a high level of professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER OF RESTAURANTS
LEVY RESTAURANTS
MAMMOTH LAKES, CA
08.2023 - Current
- Developed and executed a comprehensive onboarding manual for managers, both new and current.
- Provided coaching and guidance to managers for effective implementation of company processes
- Provided daily support to premium and concession locations while managing Mountainside Bar & Grill.
- Assisted in promoting smooth operations by guiding and mentoring management and supervisory employees.
- Established and maintained effective communication with staff members to ensure efficient operations.
GENERAL MANAGER, MOUNTAINSIDE BAR & GRILL
LEVY RESTAURANTS
MAMMOTH LAKES, CA
12.2021 - Current
- Managed all day to day operations at the restaurant and satellite locations
- Effectively oversaw all aspects of restaurant management in a fast-paced environment
- Oversaw recruitment, training, and development of restaurant staff while managing food and labor costs. Resolved guest complaints, performed inventory counts, ensured adherence to Health & Safety standards. Collaborated with Head Chef on menu development.
- Demonstrated the ability to foster a productive and collaborative atmosphere through effective leadership.
- Instructed staff members on their roles, company policies, and standard operating procedures.
- Managed schedules and payroll to ensure budget compliance.
RESTAURANT SUPERVISOR
LAKEFRONT
MAMMOTH LAKES, CA
07.2020 - 12.2021
- Responsible for all front of house restaurant operations including organization and assignment of staff, handling all phone calls and reservations, dictation of expo line, safe counts and cash handling procedures, guest communication as well as guest recovery, maintaining a boutique fine dining service ettiequte.
- Established positive relationships with guests and employees through effective communication and strong interpersonal skills.
- Established good customer relations and excellent service to build and retain loyal customers.
- Collaborated with front and back of house employees to enhance operational efficiency.
Education
High School Diploma -
GRANITE HILLS HIGH SCHOOL
El Cajon, CA06-2014
Some College (No Degree) -
GROSSMONT COLLEGE
San Diego, CASkills
- Highly responsible and reliable
- Patient
- Exceptional interpersonal skills
- Extensive hospitality background
- In-depth food and wine knowledge
- Upbeat, outgoing, and positive
- Focused and disciplined
- High volume dining experience
- Fine dining experience
- Organized and independent
- P&L Management
- Multi-unit Operation Management
- Budget Development
- Leadership
- Event Management and Promotion
- Training and Development
Additional Locations
- Ran the financials, budgets, inventory, and staffing expectations for the Sierra General Store. A Convenience store inside the Mammoth Mountain Inn Hotel.
- Managed the Snow Cat Tours. Responsible for hiring snow cat drivers, coordinating reservations, preparing food and beverage offerings in a unique experience.
- Managed operations for The Lunch Box. A converted Airstream food truck placed at different locations across the mountain.
- Responsible for catering Weddings, Action sport and Production Company events, Bus Tour Groups in a banquet style setting.
Certification
- California Manager ServSafe Certification
- California Alcohol Certification
References
- Available upon request
Timeline
GENERAL MANAGER OF RESTAURANTS
LEVY RESTAURANTS
08.2023 - Current
GENERAL MANAGER, MOUNTAINSIDE BAR & GRILL
LEVY RESTAURANTS
12.2021 - Current
RESTAURANT SUPERVISOR
LAKEFRONT
07.2020 - 12.2021
High School Diploma -
GRANITE HILLS HIGH SCHOOL
Some College (No Degree) -
GROSSMONT COLLEGE
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