Katelynn Cavazos
Lincolnton,GA
Summary
I am an organized and dedicated worker with a proven track record of providing exceptional customer service in fast-paced environments and offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Having a self-motivated work ethic to perform effectively in independent or team environments. As an employee with skills in many area's of work places overtime I have adapted to be incredibly collaborative when needed with the dedication to partnering with coworkers to promote engaged, empowering work culture. With my documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings I could be a well addition to any team.
Overview
6
6
years of professional experience
Work History
ITP Administrative Assistant
Johnson Services Group
03.2023 - Current
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Logged all incoming and outgoing work orders involved in construction or repairs of Plant Vogtle Approximately 250+ a day during our busiest times.
- Routed through all departments to pick up work orders and return to designated ITP area and their assigned technicians.
Server
Pho Nghia- Vivian
02.2023 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Sales Associate
Paradies Lagardère
12.2022 - 03.2023
- Provided quick and exceptional customer experience to all that passed through
- Assisted customers with locating items
- Maximized sales transactions
- Responsible for auditing and organization of the whole store
- Kept store clean
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
First Impressions Coordinator
Thrive
06.2021 - 11.2022
- Maintained records of customer needs and preferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Kept records of residents and visitors coming in and out of the facility
- Handled filing of resident information and locations
- Received all incoming calls pertaining facility runnings or resident requests
Convivium Coordinator
Thrive
06.2021 - 11.2022
- Being a convivium coordinator I tend to all dinning services and bar activities in the senior facility as well as assisting in kitchen prep
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
Server/Manager
Phung Interprise
12.2018 - 05.2021
- Created weekly schedules
- Handled ordering products for front of house and kitchen
- Took care of nightly deposits and assisted on payroll
- Handled 70 tables daily
- Took food and drink orders
- Served meals
- Prepared orders
- Cleared tables
- Maintained a clean work area
Carhop Server
Sonic
06.2017 - 08.2020
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained high accuracy in high-traffic times.
- Balanced orders on trays weighing over 5-10 lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Operated manual and electric appliances to peel, slice, and trim food.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
Some College (No Degree) - Nuclear Engineering, Cosmetology
Augusta Technical College
Augusta, GAHigh school diploma -
Evans High School
Martinez, GA05.2019
Skills
- Maximo
- Sharepoint
- Adobe
- Microsoft office
- Word processor
- Food Service (6 years)
- Busser (3 years)
- POS (5 years)
- Serving/hostess Experience (6 years)
- Microsoft Excel
- Customer service (6 years)
- Typing
- Data Entry
- Recordkeeping and Bookkeeping
- Sensitive Material Handling
- Transporting Files
References
- Joseph Carter- Department Manager at Plant Vogtle
Phone number: (706)-699-4210
Email: josiecarterga@yahoo.com
- Levi Gesell- Supervisor at Plant Vogtle
Phone number: (336)-880-4441
Email: levijgesell@gmail.com
- Sarah Callison- Coworker at Plant Vogtle
Phone number: (762)-212-1533
Email: rahkac1028@gmail.com
- Ashley Cunningham- Supervisor at Pho Bac
Phone Number: (863)-634-8467
Email: Ashleywester18@gmail.com
- Michelle Dollopac- Coworker at Pho Nghia
Phone number: (808)-291-6290
Email: Michellemontayreteves@gmail.com
Timeline
ITP Administrative Assistant
Johnson Services Group
03.2023 - Current
Server
Pho Nghia- Vivian
02.2023 - 03.2023
Sales Associate
Paradies Lagardère
12.2022 - 03.2023
First Impressions Coordinator
Thrive
06.2021 - 11.2022
Convivium Coordinator
Thrive
06.2021 - 11.2022
Server/Manager
Phung Interprise
12.2018 - 05.2021
Carhop Server
Sonic
06.2017 - 08.2020
Some College (No Degree) - Nuclear Engineering, Cosmetology
Augusta Technical College
High school diploma -
Evans High School
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