Katelynn Cole
Ruffin,SC
Summary
Office assistant with extensive experience managing high-volume calls and in-person inquiries. Demonstrates a diligent and respectful approach to client and colleague interactions. Proven ability to streamline internal processes and enhance office operations. Skilled in scheduling, organizing, and providing comprehensive clerical support.
Resourceful Assistant General Manager with relevant experience in retail and hospitality industries. Skilled in areas such as staff management, customer service, and operational efficiency. Known for employing strategic planning to optimize workflow, increase productivity, and improve overall business performance. Strong leadership skills have led to success in team development and motivation.
Overview
4
4
years of professional experience
Work History
Assistant GM
D-BAT BASEBALL & SOFTBALL ACADEMY
Tucson, Arizona
07.2023 - Current
- Developed promotional materials to enhance academy visibility in the community.
- Facilitated staff meetings to discuss training techniques and operational improvements.
- Streamlined onboarding processes for new employees within the organization.
- Provided guidance on resolving customer issues promptly and professionally.
- Organized internal trainings for employees on topics related to their roles in the company.
- Established effective communication channels between departments to ensure smooth flow of information throughout the organization.
- Developed promotional campaigns aimed at increasing brand visibility in the marketplace.
- Reviewed customer complaints and took corrective actions when needed.
- Analyzed market trends and competitor activities to identify opportunities for growth.
- Established strong working relationships with key stakeholders across different departments.
- Managed human resources functions such as hiring, training, onboarding and employee relations.
- Supervised daily operations of multiple departments including sales, marketing, finance, HR, IT.
Office Assistant
Riverside RV & Camper Park
Houston, AK
03.2021 - 02.2023
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
High School Diploma -
River Oak
Live Oak, FL06.2013
Skills
- Data entry and bookkeeping
- Administrative support
- Mail handling
- Social media management
- Customer service and sales
- Business development
- Employee onboarding
- Staff training
- Team collaboration
- Time management
- Customer relations
- Customer retention
- Team leadership expertise
- Training and development skill
- Staff management
- Staff development
- Vendor relationship management
- Sales forecasting
- Employee relations
- Cost analysis and savings
- Social media posts
Timeline
Assistant GM
D-BAT BASEBALL & SOFTBALL ACADEMY
07.2023 - Current
Office Assistant
Riverside RV & Camper Park
03.2021 - 02.2023
High School Diploma -
River Oak
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