Katelynn Estelle
Virginia Beach,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and dependable candidate successful at managing high-volume dining restaurants with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Gold Key PHR
04.2022 - Current
- Monitored staff performance and motivated associates to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supported the needs of 200+ customers a night while maintaining a professional and enthusiastic demeanor.
- Efficiently handled guest issues by listening and empathizing with the guest, providing a solution, and following up to confirm the problem was resolved.
- Completed table touches every shift to ensure customer satisfaction and maintain long-term loyalty.
- Opened and closed restaurant and supervised shift changes to uphold successful operations strategies and maximize business success.
- Hired, trained, and mentored staff to meet and exceed high-quality standards.
- Worked with company's business manager to conduct refunds to guests, check adjustments, and assisted with payroll issues.
- Attended and contributed to weekly staff meetings to review performance and discuss upcoming events.
- Provided accurate records of sales, labor, and other costs to upper management.
- Worked hard to keep the restaurant organized and clean, always paying attention to the small details.
Room Service Supervisor
Gold Key PHR
04.2022 - Current
- Scheduled room service associates to meet company labor standards while ensuring adequate coverage and fair distribution of workload.
- Worked closely with other management to improve the standard of operations for the room service department.
- Created crucial training material and resources for associates to ensure accuracy and consistency when taking and delivering orders.
- Helped customers and co-workers navigate the launch of our mobile ordering app and monitored any issues to deliver a best-in-class experience.
- Developed a close relationship with the hotel front desk and sales team by confirming the delivery of amenities and assisting with guest issues.
- Worked a flexible schedule and provided backup for the room service department at key times.
Room Service Server
Gold Key PHR
05.2021 - 04.2022
- Responsible for hotel room orders as well as take-out orders for the partnering restaurant.
- Met guests' needs by delivering meals and snacks and retrieving other items.
- Prepared and delivered food amenities to rooms for special occasions, clients, and company owners.
- Assisted customers in selecting menu items, answering questions, and providing general information.
- Upsold additional items and higher-end products, increasing revenue.
- Restocked supplies to keep the team efficient and ready for guests' orders.
- Used any downtime to help support the restaurant by rolling silverware, running food, and polishing glasses.
- Displayed enthusiasm and promoted excellent service to customers.
Lead Cashier/Hostess
Buffalo Wild Wings
01.2019 - 06.2021
- Worked to ensure hassle-free customer experience with take-out orders; while providing prompt and efficient service.
- Used POS system to enter orders and operated cash register to record transactions accurately.
- Greeted customers entering restaurant and brought forth excellent customer service skills.
- Took initiative to ensure restaurant was always to standard operating procedures and organized.
- Was promoted to lead hostess and assisted with training new associates.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.2020
Skills
- Customer Satisfaction
- Critical Thinking
- Problem Resolution
- Maintaining Clean Work Areas
- Hospitality Management
- Staff Training
Timeline
Restaurant Supervisor
Gold Key PHR
04.2022 - Current
Room Service Supervisor
Gold Key PHR
04.2022 - Current
Room Service Server
Gold Key PHR
05.2021 - 04.2022
Lead Cashier/Hostess
Buffalo Wild Wings
01.2019 - 06.2021
High School Diploma -
Ocean Lakes High School
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