Katelynn E. Vaughn
Maryville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Baker
Metz Culinary Management at Maryville College
03.2024 - Current
- Produced consistently high-quality baked goods for college students and faculty.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a clean, organized workspace.
- Collaborated with team members to complete large orders for special catering events, ensuring timely delivery and client satisfaction.
Pastry Cook
Blackberry Mountain
01.2022 - 07.2024
- Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
- Prepare all baked goods necessary for both breakfast and lunch services from scratch; Including pastries, breads, plated desserts, and frozen desserts
- Keep a clean and organized work station to ensure timely and efficient production
- Prepare bread doughs and various baked goods for delivery to other restaurants and homes on property
- Work alongside fellow cooks and coworkers to keep the kitchen and line organized and effectively stocked
Customer Service Deli Employee
Food City
01.2020 - 01.2022
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Assisted customers in making informed decisions by offering accurate information about ingredients, allergens, and nutritional content.
- Greeted customers at counter to fulfill requests and answer questions.
- Demonstrated adaptability by covering various roles within the deli department as needed.
- Ensured consistent quality of products, adhering to established recipes and presentation standards.
- Streamlined deli operations for increased efficiency through proper food preparation and storage techniques.
Part-Time Employee
The Great American Cookie Company/ Pretzel Maker
02.2019 - 12.2019
- Producing dough and pretzels from scratch; hand-rolling bites and maintaining the entire pretzel kiosk
- Collaborated with team members to streamline production and serving processes, reducing wait times for customers.
- Decorated small cookies at the cookie company, formed dough for the cookie cakes, and assisted customers with both in person, and over the phone orders.
Part-Time Employee
Wendy's
05.2018 - 01.2019
- Trained in numerous positions in the kitchen providing both customer service and food preparation avaliability
- Enhanced customer satisfaction by providing timely and efficient food service.
- Assisted in the preparation of food items, ensuring high quality and timely service to customers.
Hostess
Puleo's Grille
01.2017 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Volunteer
Shangri-La Therapeutic Academy Of Riding
06.2016 - 11.2017
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Worked with kids and horses; keeping the kids balanced and engaged while they ride
- Arrived early to bring in horses from the fields, clean out their stalls, and feed/water them
Education
Associate of Applied Science - Business- Culinary Arts
Walters State Community College
Seveirville, TN12.2022
High School Diploma -
Alcoa High
Alcoa, TN05.2020
Skills
- Customer service
- Active listener
- Team player
- Attention to detail
- Time management
- Multitasking and organization
- Verbal and written communication
- Reliable and responsible
- Critical thinking
Certification
AAS- Bus Certificate in Hot Foods
Timeline
Baker
Metz Culinary Management at Maryville College
03.2024 - Current
Pastry Cook
Blackberry Mountain
01.2022 - 07.2024
Customer Service Deli Employee
Food City
01.2020 - 01.2022
Part-Time Employee
The Great American Cookie Company/ Pretzel Maker
02.2019 - 12.2019
Part-Time Employee
Wendy's
05.2018 - 01.2019
Hostess
Puleo's Grille
01.2017 - 05.2018
Volunteer
Shangri-La Therapeutic Academy Of Riding
06.2016 - 11.2017
AAS- Bus Certificate in Hot Foods
Associate of Applied Science - Business- Culinary Arts
Walters State Community College
High School Diploma -
Alcoa High
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