Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
Katelynn Gainey

Katelynn Gainey

Milton,Florida

Summary

Dynamic professional with proven expertise in policy analysis and exceptional customer service, honed at Globe Life Liberty National Division and McDonald's. Excelled in creating strategic partnerships and enhancing client satisfaction through comprehensive needs assessment and effective communication. Demonstrated leadership in team collaboration and continuous improvement, significantly boosting productivity and client relations.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Restaurant
11.2022 - Current
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members' progress and provided constructive feedback for continuous development.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Mentored junior employees to improve performance, food safety, and customer service. They used those skills to earn us a 85 on two of the health inspectors visits I was managing.
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
  • Fostered positive work environment, leading to increase in crew morale and productivity.

Licensed Health/Life Insurance Agent

Globe Life Liberty National Division
12.2024 - 02.2025
  • Developed a robust referral network by forging partnerships with local businesses and professionals within complementary industries such as financial planning .
  • Assisted underwriting department in evaluating risks associated with prospective policyholders, streamlining decision-making processes related to policy issuance or denial.
  • Leveraged strong analytical skills to evaluate potential clients' needs, recommend suitable coverage options, and tailor policy offerings accordingly. Around 6-12 appointments a day selling an average of 4 policy's a day.
  • Developed targeted marketing strategies that effectively reached potential clients within specific demographics or industries.
  • Ensured compliance with state requirements and company policies by adhering to strict ethical standards in all transactions.
  • Demonstrated exceptional communication skills when explaining complex policy details to clients, resulting in increased understanding of their coverage options.
  • Implemented effective time management techniques that allowed for efficient handling of multiple client accounts simultaneously while maintaining high-quality service standards.
  • Streamlined the application process for clients by assisting them with paperwork and ensuring accuracy of submitted documents.
  • Contributed to team success by collaborating with colleagues in identifying cross-selling opportunities and sharing best practices.
  • Enhanced company reputation by maintaining strong relationships with clients and addressing their concerns in a timely manner.
  • Used Software to process benefit transactions.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Provided comprehensive customer service to drive client satisfaction.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Compiled and maintained client records to monitor health insurance policies and premiums paid.

Education

High-school Diploma - General Studies

Milton High-school
Milton, FL
05.2024

Skills

  • Relationship building
  • Policy and procedure development
  • Analytical problem-solving
  • Workforce skill enhancement
  • Work prioritization
  • Customer relationship management (CRM)
  • Resource allocation
  • Cross-functional team management
  • Policy implementation
  • Documentation and reporting
  • Strategic task assignment
  • Facilitating performance assessments

Certification

  • Surve safe certified
  • NSFP certified
  • Licensed Insurance Agent/Broker - FL Department of Insurance.
  • Life and Health Insurance License - FL Department of Insurance.

Timeline

Licensed Health/Life Insurance Agent

Globe Life Liberty National Division
12.2024 - 02.2025

Manager

McDonald's Restaurant
11.2022 - Current

High-school Diploma - General Studies

Milton High-school

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